Job Description

• Job ID: 62836
• Job Category: Community & Social Services
• Division & Section: Toronto Shelter & Support Services, Homelessness Init & Prevention Svcs
• Work Location: Women's Residence Portfolio (Women's Residence, Fort York Residence, and Alexandra Hotel)
• Job Type & Duration: Full-Time, Temporary (12 months)

• Salary Range: $94,905.00 - $128,386.00

  Hiring Zone: $103,489 to $112,204

• Shift Information: Monday to Friday, 35 hours per week
• Affiliation: Non-Union
• Number of Positions Open: 1
• Posting Period: 19-Mar-2026 to 2-Apr-2026
  
  Note: Candidates will be considered to fill upcoming vacancies for the in-development 2 Buttonwood Shelter.
  

Women’s Residence Portfolio:

The Women’s Residence (WR) Portfolio operates three City of Toronto locations that provide shelter and housing supports to individuals experiencing homelessness. The portfolio includes Women’s Residence, an emergency shelter serving women; the Alexandra Hotel, which supports women’s through Encampment Response and Street to Homes referrals; and Fort York Residence, atransitional housing program for men. Across these locations, the portfolio serves diverse populations experiencing homelessness, including individuals with complex and intersecting needs such as mental health challenges, substance use, and chronic health issues Through a trauma-informed and client-centered approach, staff provide support, safety, and connections to housing and community services to help clients move toward stability and long-term housing solutions.

2 Buttonwood (Expected New Vacancy):
The City is developing a new shelter at 2 Buttonwood Ave., which will serve women with children experiencing homelessness. At full capacity, the program will support up to 96 families. Reporting to the Manager, the shelter is seeking a Supervisor, Social Assistance – Programming responsible for the development, implementation, and continuous improvement of programming for children, youth, and adults. The role leads the design and delivery of inclusive, trauma-informed programs that promote child and youth development, family wellbeing, life skills, recreation, and therapeutic engagement, while fostering community connection and social inclusion. The Supervisor ensures effective integration and utilization of community partnerships. The role works collaboratively with the site’s Senior Management Team and programming staff across family shelter sites to support consistency, quality, and alignment with divisional priorities, best practices, and Toronto Shelter & Support Services (TSSS) standards. The role ensures programming aligns with case management and housing goals, as well as shelter policies and health and safety requirements, and is accountable for monitoring program effectiveness, incorporating client feedback, and using data to inform continuous improvement. The Supervisor also provides leadership and supervision to Client Program Workers and Activities Organizers, including scheduling, performance management, coaching, and fostering a safe, inclusive, and equitable service environment.

Responsibilities:

• Reporting to the Manager, or designate, and working as part of a collaborative management team, the Supervisor, Social Assistance position is responsible for leading the case management services in a 24/7 shelter environment or leading an allied service program within the Homelessness Initiatives and Prevention Services Unit, in a client focused manner, and directing all administrative program operations.
• As a Supervisor, Social Assistance, you'll provide day-to-day supervision to assigned staff, ensuring effective teamwork, high standards of work quality and organizational performance, customer service excellence, and continuous learning, while encouraging innovation, evaluating performance and leading staff development through motivation and training.
• Working collaboratively with other supervisory staff, you'll lead the coordinated Housing First case management services for individuals and families to assist them in achieving housing stability in the community, ensuring clients receive appropriate counselling, support or referrals, and mediating on their behalf with other service providers. We will also count on you to gather and maintain statistical data and other information on programs for reports, forecast needs and monitor policy and program activities, recommend options and implement changes to improve operational performance and service delivery.
• Managing labour relations will be an integral part of this role, including hearing grievances, along with monitoring program operations, and providing leadership in service planning and program policy development that incorporates identified needs with input from clients and community agencies. Overall, you will be responsible to ensure all services are provided in accordance with Divisional and Unit policies, procedures and applicable legislation.
• Skilled in customer service, communication and presentations, you can work effectively with clients, service providers, the general public and/or staff to address service inquiries, requests and/or complaints, apply verbal de-escalation and crisis prevention techniques in defusing potentially volatile situations, and compile, analyze and disseminate data and apply it to shelter practices and operations.
• You will work closely with all components of the program design, delivery, and administration with a specific focus on ensuring that client-facing elements of the program are delivered with a harm reduction, housing first, culturally relevant, and eviction prevention lens. You will uphold TSSS’s commitments to Reconciliation with Indigenous partners and to Confronting Anti-Black racism.

Key Qualifications:

1. Post-secondary education in Social Services, or the equivalent combination of education and experience.
2. Considerable experience supervising staff (e.g. leading, motivating, monitoring and evaluating performance), in a complex and high-volume work environment.
3. Considerable experience in planning, developing and implementing programs that address operational and client needs.
4. Considerable experience in the application of case management principles and practice with applicable legislation.
5. Knowledge of current issues and expertise related to homelessness and/or street involved individuals and experience related to harm reduction, addiction, mental health, and palliative care, etc.
6. Knowledge of current issues related to housing first policy, subsidized and supportive housing, income insecurity, etc.
7. Strong knowledge of community resources and a demonstrated ability to develop partnerships.
8. Well-developed written and oral communication skills including presentation and facilitation skills, with an ability to communicate effectively with a broad range of stakeholders (i.e. community and government agencies) and management.
9. Political acumen and insight, as well as advanced skills and judgement, in public relations, including the ability to manage, negotiate and achieve consensus among parties having different objectives.
10. Excellent problem solving and decision-making skills to resolve conflicts or de-escalate situations professionally.
11. Knowledge of government legislation in the areas of labour, employment and human rights, Child and Family Services Act, Residential Tenancies Act, mental health legislation and other relevant legislation.
12. Knowledge and familiarity with government legislation in the area of occupational health and safety.
13. Excellent computer skills and the ability to use various applications (i.e. Microsoft Word and Excel), as well as ability to use the Division's automated systems.
14. Ability to be flexible and travel, and may be required to work in different locations including working on evenings and weekends, as required

Equity, Diversity and Inclusion
The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity

Accommodation
The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request Learn more about the City’s Hiring Policies and Accommodation Process