Vertiv

Supervisor Service Technical Support

Vertiv  •  Thāne, IN (Onsite)  •  5 days ago
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Job Description

Job Title: HVAC Chiller Subject Matter Expert (SME) - West

The HVAC Chiller SME will serve as the technical authority for chiller systems, including water-cooled and air-cooled chillers, centrifugal chillers, and associated thermal management solutions. This role ensures optimal design, installation, commissioning, troubleshooting, and lifecycle maintenance of chiller systems in mission-critical environments such as data centers and industrial facilities.


Key Responsibilities

  • Technical Expertise: Provide advanced knowledge on chiller systems, including scroll, screw, and centrifugal chillers, heat pumps, and cooling towers.
  • Design & Commissioning: Lead design reviews, installation, and commissioning of chiller plants and chilled water systems, ensuring compliance with project specifications and safety standards.
  • Troubleshooting & Maintenance: Diagnose and resolve complex mechanical, electrical, and refrigerant issues; oversee preventive and corrective maintenance programs.
  • Performance Optimization: Analyze system performance, recommend energy efficiency improvements, and implement sustainability initiatives.
  • Documentation & Compliance: Maintain accurate records for commissioning, warranty, AMC/CAMC contracts, and ensure adherence to regulatory and manufacturer guidelines.
  • Training & Mentorship: Develop training modules and mentor engineers and technicians on chiller operations and maintenance.
  • Customer Engagement: Act as a trusted advisor for clients on thermal load management, upgrades, and service strategies.

Required Skills

  • In-depth knowledge of HVAC chiller systems and chilled water piping design.
  • Proficiency in diagnostic tools, sensors, and Building Management Systems (BMS).
  • Strong analytical and problem-solving skills.
  • Excellent communication and client-facing abilities.

Qualifications

  • Bachelor’s degree in Mechanical Engineering or HVAC Technology (preferred).
  • Professional certifications in HVAC or chiller systems highly desirable.
  • Minimum 5–8 years of experience in chiller plant design, commissioning, and service operations.

Preferred Experience

  • Familiarity with industry standards and safety protocols.
  • Hands-on experience with CRAC units, chillers, cooling towers, and thermal storage systems.
  • Ability to mentor and train junior engineers.

Physical & Travel Requirements

  • Frequent travel to customer sites (up to 40 to 50%).
  • Flexible to work weekends and holidays as required.
Vertiv

About Vertiv

Vertiv is a global leader in critical digital infrastructure for applications in data centers, communication networks, and commercial and industrial environments.

As businesses, industries, and communities become more connected, we pioneer and deliver end-to-end power and cooling technologies to help our customers stay resilient, optimized, and future-ready.

With our industry-leading innovative technologies and global services network, we are fueling the revolution of the digital world - keeping technology ecosystems running efficiently and without interruption.

Vertiv is supercharging data’s potential; accelerating the pace of technology, raising the bar for accelerated compute and redefining the limits of densification.

The world depends on data we power and cool™

Industry
Manufacturing & Production
Company Size
10,000+ employees
Headquarters
Columbus, OH
Year Founded
Unknown
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