Job Description

Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.This job oversees daily sales support and operational functions while leading team performance to achieve service levels, quality standards, and business objectives. It manages workflow execution, resource allocation, reporting, and performance metrics to ensure efficient and accurate support delivery. The job drives process improvements, resolves operational challenges, and develops employees through coaching, training, and performance management initiatives. Leads a team of 7-10.

Core Responsibilities

• Managing workflow intake, work distribution, and resource allocation to maintain operational effectiveness and respond to changing business demand.

• Monitoring team performance through reporting, key performance indicators, and trend analysis while providing coaching and guidance to improve results

• Leading the resolution of escalated issues and partnering with cross-functional stakeholders to drive effective business outcomes

• Implementing process improvements, operational controls, and best practices to enhance efficiency, accuracy, compliance, and service delivery

• Supporting employee development through coaching, performance management, and professional growth opportunities

• Conducting workforce planning activities to optimize staffing levels and ensure appropriate operational coverage

• Communicating organizational priorities, operational updates, and business initiatives to drive team alignment and engagement

• Analyzing operational trends and performance data to identify opportunities for continuous improvement and operational excellence

• Exercising independent judgment and discretion in matters of significance

• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.

• Other duties and responsibilities as assigned.

Preferred Qualifications:

• Salesforce proficiency

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Skills

Communication, Cross-Functional Teamwork, Customer Experience (CX)

Compensation

This job can be performed in Colorado with a Pay Range of $81,708.99 - $134,819.84Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's DegreeWhile possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relevant Work Experience

2-5 YearsComcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.