Job Description

Supervisor Revenue Cycle Education & Performance Improvement

Direct liaison between educators and Revenue Cycle Education and Process Improvement management. Oversees and provides direction to Revenue Cycle Education and Process improvement team to ensure all aspects of education and that process improvement initiatives are happening timely, with full completeness and in a standardized format. This includes monitoring of educational integrity and all associated educational events, identifying, initiating and assisting with process improvement revenue cycle projects, assisting in education, as needed, monitoring and working WQs, and monitoring productivity and quality of team.

Job Duties

• Provides direction and manages aspects of a team, including but not limited to performance and colleagues relation aspects. Including but not limited to hiring, firing, training, and providing other management responsibilities related to the ongoing department operations.
• Serves a primary liaison between educators and RCE management team to ensure all initiatives and goals are being completed timely, efficiently and fully. Works closely with all levels of management to ensure training and system security are aligned.
• Mentor, support and serve as a knowledge expert to team members and assists in providing constructive growth opportunities.
• Maintains up to date working knowledge of insurances and revenue cycle processes.
• Monitor, track and audit productivity of team and provides performance reviews of direct reporting team.

Minimum Qualifications

• Bachelor’s Degree
• 5 years operational knowledge in patient financial services, registration, training or healthcare industry insurance experience required.
• Required to attend and pass DOE and LVHN Revenue Cycle Training within 6 months from the date of hire
• Knowledge of electronic medical records, educational software, revenue cycle systems and use of a personal computer and related software applications.
• Strong computer skills with proficiency in the use of Microsoft Office, Excel, Word, and PowerPoint.
• Demonstrates strong leadership, the ability to effectively manage and embrace change, effective decision-making and delegation of tasks.
• Ability to meet deadlines and work with frequent interruptions.
• Working knowledge of insurance and revenue cycle processes.
• Ability to manage the education phases of the revenue cycle initiatives.
• Knowledge of workflow analysis, lean methodologies, and process improvement.
• Strong understanding of operational workflows and healthcare industry.
• Must work effectively in demanding and rapidly changing environments.
• Flexible with technology and the ability to learn new software systems quickly (including remote training modules).
• Pays high attention to details and level of learners involved.
• Must remain current with the technologies identified for use in adult education.
• EPIC Certification - Epic Systems within 1 Year

Preferred Qualifications

• 2 years direct education/ training and presentation experience
• Working knowledge of department/division function and work process is preferred.
• Knowledge of educational systems and webpage build.
• Working knowledge of current EMR.

Additional Qualifications
Physical Demands
Lift and carry 25 lbs. frequent sitting/standing, frequent keyboard use, *patient care providers may be required to perform activities specific to their role including kneeling, bending, squatting and performing CPR.

Disclaimer: This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.

Work Shift

Workday Day (United States of America)

Worker Sub Type

Regular

Employee Entity

Thomas Jefferson University

Primary Location Address

2510 Maryland Road, Willow Grove, Pennsylvania, United States of America

Nationally ranked, Jefferson, which is principally located in the greater Philadelphia region, Lehigh Valley and Northeastern Pennsylvania and southern New Jersey, is reimagining health care and higher education to create unparalleled value. Jefferson is more than 65,000 people strong, dedicated to providing the highest-quality, compassionate clinical care for patients; making our communities healthier and stronger; preparing tomorrow's professional leaders for 21st-century careers; and creating new knowledge through basic/programmatic, clinical and applied research. Thomas Jefferson University, home of Sidney Kimmel Medical College, Jefferson College of Nursing, and the Kanbar College of Design, Engineering and Commerce, dates back to 1824 and today comprises 10 colleges and three schools offering 200+ undergraduate and graduate programs to more than 8,300 students. Jefferson Health, nationally ranked as one of the top 15 not-for-profit health care systems in the country and the largest provider in the Philadelphia and Lehigh Valley areas, serves patients through millions of encounters each year at 32 hospitals campuses and more than 700 outpatient and urgent care locations throughout the region. Jefferson Health Plans is a not-for-profit managed health care organization providing a broad range of health coverage options in Pennsylvania and New Jersey for more than 35 years.

Jefferson is committed to providing equal educa­tional and employment opportunities for all persons without regard to age, race, color, religion, creed, sexual orientation, gender, gender identity, marital status, pregnancy, national origin, ancestry, citizenship, military status, veteran status, handicap or disability or any other protected group or status.

Benefits

Jefferson offers a comprehensive package of benefits for full-time and part-time colleagues, including medical (including prescription), supplemental insurance, dental, vision, life and AD&D insurance, short- and long-term disability, flexible spending accounts, retirement plans, tuition assistance, as well as voluntary benefits, which provide colleagues with access to group rates on insurance and discounts. Colleagues have access to tuition discounts at Thomas Jefferson University after one year of full time service or two years of part time service. All colleagues, including those who work less than part-time (including per diem colleagues, adjunct faculty, and Jeff Temps), have access to medical (including prescription) insurance.

For more benefits information, please click here