Supervisor, Revenue Cycle Access - Emergency Department - (260009OL)
Emergency Department Care Connections Supervisor Make a Difference When Patients Need Care Most UH Cleveland Medical Center - Level I Trauma CenterThis position is responsible for leading a 24/7 overnight operation overseeing the 5:00 PM to 5:00 AM team seven days a week, while balancing staff management, interviews, meetings, and other key leadership duties. This role requires being available for concerns, questions, or urgent escalations, which may include mass casualty events or high-profile incidents.___________________________________________________________________________________________________________At University Hospitals, our Emergency Department Revenue Cycle Access Supervisors play a vital role in ensuring patients receive seamless, compassionate, and efficient care from the moment they arrive. In this leadership position, you will guide a high-performing team responsible for patient registration, insurance verification, authorizations, financial counseling, and revenue cycle operations within a fast-paced Emergency Department environment.You will serve as a key operational leader, helping patients navigate their healthcare journey during critical moments while supporting staff, physicians, and clinical teams to ensure timely access to care. Your leadership directly impacts the patient experience, regulatory compliance, revenue integrity, and overall operational excellence.If you thrive in a dynamic healthcare setting, enjoy developing teams, solving operational challenges, and creating exceptional patient experiences, we invite you to join us.What You'll DoLead Emergency Department Patient Access Operations As the operational leader for Emergency Department Patient Access, you will:Supervise daily registration, pre-registration, insurance verification, authorization, patient estimate, and point-of-service collection activities.Lead and support frontline teams in delivering exceptional customer service to patients and families during urgent and often stressful situations.Ensure accurate and timely patient identification, demographic collection, insurance verification, and documentation to support quality patient care and revenue cycle success.Monitor and improve registration quality, productivity, and performance metrics across assigned areas.Partner closely with Emergency Department clinical teams, physicians, case management, finance, and revenue cycle leaders to ensure seamless patient access and financial clearance processes.Drive denial prevention efforts through accurate eligibility verification, authorization management, and medical necessity review.Oversee patient financial counseling activities, including estimates, payment options, and payment plan discussions.Utilize reporting tools, dashboards, and work queues to proactively identify trends, resolve issues, and improve workflow efficiency.Lead process improvement initiatives that enhance patient access, operational performance, and overall patient experience.Ensure compliance with federal, state, payer, and organizational policies and regulations.Serve as a subject matter expert for eligibility, authorizations, registration quality, and revenue cycle best practices.Manage staffing, scheduling, payroll approvals, and departmental workflow to ensure optimal coverage in a 24/7 Emergency Department environment.Foster a culture of accountability, teamwork, engagement, and continuous improvement.Participate in audits, regulatory reviews, and organizational initiatives impacting Patient Access operations. Develop and Support Your Team You will play a key role in building and developing a successful team by:Coaching, mentoring, and developing Patient Access staff for continued growth and success.Hiring, onboarding, training, and evaluating team members.Conducting performance reviews and providing ongoing feedback and recognition.Ensuring team members have the tools, resources, and education necessary to achieve departmental goals.Monitoring compliance with required training, certifications, and organizational standards.Supporting employee engagement initiatives and fostering a positive, collaborative work environment.Maintaining staff readiness for emergency management procedures, patient tracking, and safety protocols. Drive Innovation and System Improvements As a leader, you'll help shape the future of Patient Access by:Collaborating with IT teams, vendors, and operational leaders on system enhancements and process improvements.Participating in system testing, upgrades, workflow redesign, and implementation activities.Identifying opportunities to leverage technology to improve efficiency, accuracy, and the patient experience.Training staff on new processes, tools, and system enhancements. Why You'll Love This RoleLead a team that impacts patient care from the very first interaction.Play a critical role in one of the hospital's most fast-paced and rewarding environments.Influence patient satisfaction, revenue cycle performance, and operational excellence.Partner with clinical and operational leaders across the organization.Develop, mentor, and grow high-performing healthcare professionals.Drive meaningful improvements that enhance care access for the communities we serve. Additional ResponsibilitiesPerform other duties as assigned.Adhere to all University Hospitals policies, procedures, and compliance standards.Maintain the highest standards of patient confidentiality and Protected Health Information (PHI) security.Support organizational goals and departmental initiatives that promote excellence in patient care and service.
High School Equivalent / GED (Required) Bachelor's Degree (Preferred) Work Experience
3+ years of progressive experience in healthcare revenue cycle operations (Required) and 2+ years lead experience which includes experience training, evaluating workflow, and engaging staff members (Preferred) Knowledge, Skills, & Abilities
Experience utilizing multiple complex software solutions. (Required proficiency) Maintains up-to-date knowledge of and ability to use all applicable hospital systems. (Required proficiency) Understands compliant front end processes including regulatory and payer requirements (Required proficiency) Dependable to work in this 24/7/365 department with willingness to travel to other sites and locations throughout the enterprise including possible overtime. (Required proficiency) Notable client service, communication and relationship building skills. (Required proficiency) Ability to perform in a fast-pace and stressful environment (such as the Emergency Department). (Required proficiency) Demonstrates ability to function independently and as a team player in a fast-paced environment. (Required proficiency) Strong written and verbal communication skills. (Required proficiency) Professional demeanor. (Required proficiency) Detail-oriented and organized, with good analytical and problem solving ability (Required proficiency) Demonstrated ability to use PCs, Microsoft Office suite, and general office equipment (i.e. printers, copy machine, multi-line phone, FAX machine, etc.). (Required proficiency) Physical Demands
Standing Occasionally Walking Occasionally Sitting Constantly Lifting Rarely up to 20 lbs Carrying Rarely up to 20 lbs Pushing Rarely up to 20 lbs Pulling Rarely up to 20 lbs Climbing Rarely up to 20 lbs Balancing Rarely Stooping Rarely Kneeling Rarely Crouching Rarely Crawling Rarely Reaching Rarely Handling Occasionally Grasping Occasionally Feeling Rarely Talking Constantly Hearing Constantly Repetitive Motions Frequently Eye/Hand/Foot Coordination Frequently Travel Requirements
10%
: United States-Ohio-Cleveland
11100 Euclid Avenue
11100 Euclid Avenue
Cleveland 44106
: Administrative Support
: UHHS_Care_Connections
: Full-time
: Regular - ShiftVariable
: Standard
: Supervisor
: Yes, 10 % of the Time
Remote Work: No
: Oct 14, 2026, 4:00:00 AM
Founded in 1866, University Hospitals serves the needs of patients through an integrated network of 23 hospitals (including 5 joint ventures), more than 50 health centers and outpatient facilities, and over 200 physician offices in 16 counties throughout northern Ohio. The system’s flagship quaternary care, academic medical center, University Hospitals Cleveland Medical Center, is affiliated with Case Western Reserve University School of Medicine, Northeast Ohio Medical University, Oxford University and the Technion Israel Institute of Technology. The main campus also includes the UH Rainbow Babies & Children's Hospital, ranked among the top children’s hospitals in the nation; UH MacDonald Women's Hospital, Ohio's only hospital for women; and UH Seidman Cancer Center, part of the NCI-designated Case Comprehensive Cancer Center. UH is home to some of the most prestigious clinical and research programs in the nation, with more than 3,000 active clinical trials and research studies underway. UH Cleveland Medical Center is perennially among the highest performers in national ranking surveys, including “America’s Best Hospitals” from U.S. News & World Report. UH is also home to 19 Clinical Care Delivery and Research Institutes. UH is one of the largest employers in Northeast Ohio with more than 30,000 employees.
