Job Description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status.To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Company: Hard Rock Ottawa Hotel & Casino

Location: Ottawa, Ontario

Job Type: Full Time Permanent

Is this a current vacancy? Yes, this is an existing open position.

Compensation: CAD $44622-59094/Yr.

The Retail Supervisor is responsible for assisting the Retail Manager with the day to day operations of the Rock Shop, ensuring guest satisfaction, while contributing to the business growth and ensuring all standards are followed.

Primary Responsibilities:

• Motivate employees daily by having a positive attitude and having an open line of communication. Continuously provides employees with verbal recognition, direction and support.

• Communicates with managers to evaluate work procedures, review standards, identify methods for increasing efficiency or effectiveness, and respond proactively to any needs that have arisen.

• Trains and empowers employees to exercise good judgment to make decisions regarding guest service satisfaction by adhering to company training standards

• Monitors/coaches employees on performance, compliance with procedures and workload.

• Opens & closes the retail store.

• Evaluates condition of fixtures and physical characteristics of Rock Shop. Fixes minor equipment problems or calls for maintenance assistance when necessary.

• Inspects product levels and storage areas to determine if enough product is on-hand; and to maintain proper storage.

• Organize visual merchandise displays in order to increase foot traffic and sales.

• Observes employees while they stock, assist guests, ring up sales, etc. to ensure adherence to policy and positive guest experience.

• Contributes to stores financial growth through driving sales, managing expenses and implementing plans for increased profitability. 

• Builds the business by thinking of new ways to help promote new programs that will help increase sales and profits

• Other duties as assigned

• Lives the Brand

Qualifications:

• Proven track record of supervisory success in a fast paced environment by possessing the experience, ability, and knowledge to move the business forward financially while focusing on human capital.

• Proven track record of making high quality decisions and the ability to make complex decisions.

• Applicable standard of education is required.

Additional Requirements:

• Must obtain and maintain all licenses / certifications

• Must be nineteen (19) years of age.

Skills:

• Strong leadership behaviors coupled with the technical skill set to drive the business toward success.

• Adherence to health/safety and food safety regulations.

• Must possess strong communication and listening skills, excellent speaking, reading and writing.

• Comprehend and use technical or professional language, either written or spoken, to communicate complex ideas.

• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Physical Demands:

• Ability to move throughout the corporate office and cafes during visits (standing, walking, kneeling, bending) for extended periods of time.

• Ability to sit for extended periods of time.

• Ability to make repeating movements of the arms, hands, and wrists.

• Ability to express or exchange ideas verbally and perceive sound by ear.

• Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.

• Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds.

• Ability to turn or twist body parts in a circular motion.

• Ability to tolerate exposure to heat, cold, and loud/noisy environment.

• Ability to travel via auto or airplane for long periods of time.

Working Conditions:

Duties and responsibilities are typically performed in a highly regulated and controlled environment, but there will be times where you will need to be on the Casino Floor to complete job functions as outlined or pass through this area. On the Casino Floor, you may be exposed to casino-related environmental factors including, but not limited to, excessive noise.

Closing

Hard Rock Ottawa values diversity and is an equal opportunity employer. We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

If you require accommodation to apply or if selected to participate in an assessment process, please advise Human Resources.

We thank all candidates for their interest, however, only those being considered for an interview will be contacted.