Job Description

About Us

Community health is about more than just vaccines and checkups. It’s about giving people the resources they need to live their best lives. At Neighborhood, this is our vision. A community where everyone is healthy and happy. We’re with you every step of the way, with the care you need for each of life’s chapters. At Neighborhood, we are Better Together.

Neighborhood Healthcare PACE is a managed medical plan built around surrounding participants with a team of physicians, nurses, social workers, therapists and care coordinators to help them maintain good health and a good quality of life. Our goal is to keep our seniors happy and healthy at home surrounded by their family and community.

As a private, non-profit 501(C) (3) community health organization, we serve over 500k medical, dental, and behavioral health visits from more than 100,000 people annually. With two PACE centers located in Riverside County, our PACE program is positioned to serve over 650 senior participants.

ROLE OVERVIEW and PURPOSE

The Rehabilitation Supervisor will oversee the daily operations of the rehabilitation therapy functions. This role will provide and monitor the team's case management, treatment, and service coordination with participants to ensure compliance with state and federal regulations. Additionally, this role will interact, coordinate, and facilitate activities with all disciplines, departments, and appropriate regulatory agencies. Clinical supervision is provided within the manager’s licensed scope of practice, while designated discipline-specific leads or clinical coordinators provide clinical oversight for services outside the manager’s licensed discipline. Schedule: Monday - Friday, 8:am - 4:30/5pm. This position is onsite.

RESPONSIBILITIES

General Responsibilities

• Leads, coordinates, and supervises licensed therapy professionals and technicians, ensuring continuity and consistency of participant care planning
• Orients new staff to the PACE model, CMS, regulatory requirements, and ensures compliance with PACE guidelines; provides ongoing coaching and training
• Assists with policy and procedure solutions to develop department best practices
• Develops and implements occupational therapy programs for patients accessing day services
• Conducts patient assessments to determine physical abilities and mobility
• Develops and implements individualized plans of care to decrease/eliminate disability, increase/maintain capability for independence, and develop function to a maximum level
• Guides patients and caregivers in the use of adaptive devices, therapeutics, and creative self-care activities for improving function
• Evaluates the effectiveness of treatment plans and modifies goals, as needed
• Conducts home, hospital, and other site visits as indicated by IDT
• Records and signs of treatment plans in patient health records
• Records, signs, and dates quarterly progress notes, including reviews and initials on evaluations and discharge summaries
• Ensures services provided are in a therapeutic setting and conducive to restoring dignity and self-esteem to patients
• Manages required equipment and supplies for the occupational therapy program to ensure availability to patients; orders equipment as needed
• Participates in training programs for staff and caregivers
• Identifies and collects appropriate data as a means of measuring interventions, outcomes, and regulatory compliance
• Ensures delivery of quality services by overseeing the department's adherence to policies/procedures and compliance with state and federal regulatory requirements
• Attends and participates in staff meetings, organizational QI activities, and assigned committees, including participant care planning, utilization reviews, ethics, grievances, and appeals
• Organizes and facilitates department meetings, IDT, and huddles
• Completes all required training programs and participates in ongoing conference calls, webinars, and other professional development opportunities
• Keeps abreast of all regulations and standards to ensure compliance with orders or directives issued by duly constituted government and regulatory agencies, such as PACE, CMS, and DHCS

Leadership/Management & Supervision

• Works with management to develop and implement policies, protocols, and procedures, including staff training to ensure the team is delivering accurate, appropriate, and consistent service and information to participants
• Ensures the highest levels of business practices are in place and continuously monitors workflows and processes
• Recommends or makes decisions to hire, transfer, reward, discipline, or terminate employees
• Provides coaching, training, and staff development feedback to employees
• Manages workforce planning for the Therapy Department, including new role development
• Nurtures employee growth and development to enable employees to focus their efforts on direct patient care management
• Contributes to the success of the organization by participating in quality improvement activities
• Responds promptly and with caring actions to participants and employees
• Maintains professional working relationships with all levels of staff, clients, and the public
• Leads and strives to ensure department goals and objectives are achieved
• Functions at the highest level according to credentials and competency

Leadership Expectations

• Leads with Neighborhood Healthcare's Values in Action, aligning decisions, behaviors, and team priorities with the organization's mission and strategic goals
• Builds, develops, and retains a high-performing team by recruiting, ensuring appropriate staffing levels and ratios to support organizational goals and operational excellence
• Establishes clear goals, priorities, and performance expectations, through mentoring, and fostering a compassionate, collaborative, and inclusive work environment while ensuring employees have the resources and support needed to succeed
• Demonstrates integrity through ethical decision-making, transparent communication, accountability, and consistent application of organizational policies and standards
• Provides ongoing coaching, recognition, and performance feedback, addressing performance concerns promptly while supporting employee growth and development
• Ensures accurate administration of employee timecards by reviewing and approving records within established deadlines, resolving discrepancies, and holding employees accountable for prompt and accurate reporting of hours worked
• Serves as a steward of organizational communication by proactively cascading enterprise-wide initiatives, strategic priorities, site, or department changes through multiple communication channels (Teams, email, in-person meetings, etc.), fostering alignment, engagement and understanding within the site, department, or area of responsibility
• Champions collaboration and continuous improvement by building strong partnerships, encouraging innovation, and going above and beyond to achieve exceptional outcomes for our employees, patients, and communities

Qualifications

Education/Experience

PT/OT

• A valid California Physical Therapy License or Occupational Therapy License in good standing is required and must be maintained as a condition of employment
• 1 year of experience working with the frail elderly population is required; experience working in a PACE environment is preferred
• 2 years of physical therapy or occupational therapy experience required
• Supervisory experience preferred
• Completion of LEAP Program preferred (Internals Only)

COTA/PTA

• Valid California Certified Occupational Therapy Assistant or Physical Therapy Assistant in good standing, required and maintained as a condition of employment
• 1 year of experience working with the frail elderly population required; experience working in a PACE environment preferred
• 2 years of experience as an occupational therapy assistant or physical therapy assistant required
• Supervisory experience preferred
• Completion of LEAP Program preferred (Internals Only)

BASIC LIFE SUPPORT (BLS) REQUIREMENTS

• Current Basic Life Support (BLS) certification through an American Heart Association (AHA)-approved source is required upon hire and must be maintained as a condition of employment
• AHA-approved courses include an in-person, hands-on skills check with a certified instructor using a mannequin to demonstrate CPR and emergency response techniques. Online-only BLS courses without a live skills check do not meet this requirement
• In addition, current CPR and First Aid certification are required for all PACE employees in accordance with CMS and DHCS requirements. First Aid training will be provided at onboarding and must be renewed annually

Additional Qualifications (Knowledge, Skills, and Abilities)

• Excellent verbal and written communication skills, including superior composition, typing, and proofreading skills
• Ability to interpret a variety of instructions in written, oral, diagram, or schedule form
• Knowledgeable about and experienced in providing therapy to geriatric participants
• Ability to apply analytical thinking and problem-solving to resolve issues
• Ability to travel between sites in multiple regions
• Excellent project management, planning, and organizational ability
• Ability to work as part of a team as well as independently
• Ability to work with highly confidential information in a professional and ethical manner

Physical Requirements

• Ability to lift/carry 15 lbs/weight
• Ability to stand for long periods of time

COMPLIANCE (Safety & HIPAA)

• Follows all safety procedures as outlined in Neighborhood Healthcare’s Illness and Injury Prevention Plan (IIPP) and report any injuries and/or unsafe conditions immediately
• Maintains current knowledge of policies and procedures as they relate to safe work practices
• Uses appropriate body mechanics to ensure an injury free environment
• Familiarity with location of nearest fire extinguisher and emergency exits
• Follows all infection control procedures including blood-borne pathogen protocols
• Maintains privacy of all patients, employee and volunteer information and access such information only on a need-to-know basis for business purposes
• Complies with all regulations regarding corporate integrity and security obligations
• Reports all behavior and/or activity that are unethical, fraudulent, or unlawful

Neighborhood Healthcare offers a generous benefit plan that includes: Partially company paid Medical, Dental, and Vision Plans. Two plus weeks of vacation, Nine Holidays including two Floating Holidays of your choosing, Sick/Personal time, Volunteer Time Off (VTO), 403b Retirement plan (similar to a 401k), optional Health and Wellness events, and much more!

Pay range for OT/PT: $104,200 - $156,200 annually, depending on experience.

Pay range for COTA/PTA: $80,200 - $115,500 annually, depending on experience.

Compensation Disclosure: The posted salary range reflects the designated pay grade for this position. While this range represents the broader classification of the role, actual compensation will be based on several factors, including but not limited to the candidate’s overall knowledge, skills, and experience, market data and industry benchmarks, internal equity within the organization, Budgetary considerations and organizational needs. As a result, placement within the range is not guaranteed, and the full pay grade range may not be utilized.