The Referral Management Supervisor is key for the daily supervision of a team responsible for initiating prior authorizing, and scheduling of internal, incoming, and outgoing referrals. In this role you will oversee the daily operations and activities to ensure goals and objectives of referrals are met. You will guide and support staff in upholding current and standardized referral policies and workflows on a daily basis.

WHO WE ARE

Franciscan Health is a leading healthcare organization dedicated to providing exceptional patient care and promoting health and wellness in our community. Our mission is to ensure that every patient receives the highest quality of care through innovation, compassion, and excellence. With 11 ministries and access points across Indiana, Franciscan Health is one of the largest Catholic health care systems in the Midwest. Franciscan Health takes pride in hiring coworkers who provide compassionate, comprehensive care for our patients and the communities we serve.

WHAT YOU CAN EXPECT

• Ensure current and standardized referral policies and workflows are followed and utilized on a regular basis.
• Supervise, direct, train, and evaluate the performance of all Referral Coordinators.
• Ensure that referral and prior authorizations are processed in a timely manner.
• Effectively schedule staff to provide optimum coverage with available resources to meet department goals relating to production and quality.
• Manage escalated issues received from clinical teams, patients, and providers.
• Evaluate and actively solve problems related to referral management, prior authorizations, and patient scheduling.
• Manage timecards and maintain attendance records in accordance with policy and department expectations.