Job Description

About the Role

U.S. Person Required Travel Percentage Is Relocation Available
Yes 0% No

What You’ll Do
The Supervisor, Quality Assurance Operations is responsible for overseeing quality inspection activities that support manufacturing operations and customer requirements. The role ensures inspection processes, product disposition, quality controls, and related quality assurance activities are executed effectively and in accordance with applicable standards, specifications, and company requirements.

JOB DUTIES & RESPONSIBILITIES
1. Quality Inspection Operations (30%)
Oversees source inspector and quality assurance operations activities across assigned U.S. operations to ensure inspection requirements are completed accurately and in support of production and customer needs. Establishes operational priorities, coordinates inspection resources, and ensures work is performed in accordance with engineering drawings, specifications, work instructions, and applicable procedures.
2. Quality Assurance & Compliance (25%)
Ensures inspection activities and related quality processes comply with company procedures, customer-specific requirements, IATF 16949, AS9100, and other applicable quality management system requirements. Maintains effective inspection procedures and work instructions and supports internal, customer, and third-party audit activities.
3. Nonconformance, Containment & Corrective Action (20%)
Ensures quality issues are appropriately identified, contained, evaluated, and resolved. Monitors inspection results and nonconforming material, coordinates timely disposition and containment activities, and supports investigations and corrective actions related to internal quality issues, customer complaints, supplier concerns, and quality near misses.
4. Quality Performance & Continuous Improvement (15%)
Monitors quality performance, inspection results, DPPM, cost of quality, and other applicable metrics to identify trends and opportunities for improvement. Partners with Operations, Engineering, Manufacturing, Supply Chain, and other functions to improve product quality, inspection effectiveness, and process performance.
5. Inspection Systems & Qualification (10%)
Maintains effective inspection processes and supports the qualification, certification, and continued competency requirements applicable to source inspection activities. Identifies opportunities to strengthen inspection methods, quality controls, and organizational understanding of applicable quality requirements.
SUPERVISORY RESPONSIBILITIES
1. Oversees daily operations to ensure standards and service levels are met
2. Directly supervises team members, including scheduling, task assignment, and performance management
3. Participates in hiring, onboarding, and training department employees
4. Conducts performance evaluations and provides ongoing coaching and feedback
5. Ensures compliance with company policies and applicable regulations
6. Supports employee engagement and retention strategies
7. Leads implementation of small-scale process improvements to enhance team efficiency and service levels
8. Monitors and analyzes team performance data to identify trends and inform staffing, workflow, and performance management decisions a numbered list to address the type of supervisory responsibility, if applicable, that is expected from this role.
Who You Are
• High school diploma or equivalent required. Bachelor's degree in Quality, Engineering, Manufacturing, Business, or a related discipline preferred.
• Five to eight years of progressively responsible quality, inspection, manufacturing, or related experience.
• Previous experience providing direct supervision or leadership of employees preferred.

KNOWLEDGE, SKILLS, AND ABILITIES
• Thorough knowledge of quality inspection practices, product acceptance requirements, and nonconformance processes in a manufacturing environment.
• Working knowledge of AS9100, IATF 16949, customer-specific requirements, and applicable quality management systems.
• Ability to read and interpret engineering drawings, specifications, inspection requirements, and technical documentation.
• Working knowledge of containment, root-cause analysis, corrective action, and continuous improvement methods.
• Ability to analyze quality metrics and inspection data and identify trends, risks, and opportunities for improvement.
• Ability to establish operational priorities and coordinate resources in response to changing production and customer requirements.
• Strong communication, organization, decision-making, and cross-functional collaboration skills.
• Proficiency with Microsoft Office and applicable quality or manufacturing systems.

WORKING CONDITIONS
• Work is performed in manufacturing, inspection, and office environments. The role regularly requires presence in production and inspection areas where exposure to industrial equipment, noise, temperature variation, and other manufacturing conditions may occur. Appropriate personal protective equipment is required in designated areas.
• The position may require schedule flexibility to support manufacturing operations, inspection requirements, audits, employee needs, or quality issues occurring outside normal working hours. Travel between company locations or supplier facilities may be required based on operational needs.

Why Join Hitchiner?
• Mission-critical manufacturing: We use advanced automation and cutting edge equipment to support industries where precision and reliability matter.
• Internal mobility: We deeply invest in our people, offering training and leadership development opportunities so that employees can grow their careers with us.
• We win together: All full-time employees are eligible to participate in our annual profit-sharing bonus.
• Beautiful location: Fully updated and modernized buildings on a campus offering an onsite restaurant and gym.
Employee Benefits
Full time employees may elect to participate in a number of benefit programs, including Hitchiner’s Medical, Dental, and Vision insurance plans, flexible spending accounts, and 401(k) Employee Retirement Contribution Plan. The Company provides employees with basic company-paid short-term, long-term, and basic life/AD&D insurance.
Employees also have access to education and tuition reimbursement, wellness rewards, Employee Assistance Program, and our free onsite fitness center.
About Hitchiner
Founded in 1946 and headquartered in Milford, New Hampshire, Hitchiner Manufacturing is the premier supplier of high-volume, complex thin-wall investment castings and fully finished casting-based components to the automotive, aerospace and defense markets.
Additional Information
This position will be posted for at least 5 calendar days. The posting will remain active until the position is filled or a qualified pool of candidates is identified.
Hitchiner Manufacturing is committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, gender identity, national origin, age, disability, veteran status, genetic information, or any other protected status.

This position involves access to technical data, materials, and/or hardware subject to the International Traffic in Arms Regulations (ITAR) and/or the Export Administration Regulations (EAR). Employees must be able to meet export control eligibility requirements as a condition of employment. Who is considered a U.S. Person? A U.S. Person can be one of the following: U.S. Citizen, a U.S. lawful permanent resident (Green Card holder), a refugee or asylee admitted under the U.S. law, or certain protected individuals under 8 U.S.C. 1324b(a)(3). Learn more about the ITAR here. Visa sponsorship is not available for this position.
Employees must be legally authorized to work in the United States. Hitchiner participates in the E-Verify program to confirm work authorization for all new hires in accordance with federal law.