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Responsible for the overall supervision, planning, direction and execution of work for non-exempt and/or exempt employees in a medium or large sized operational unit. The functional activities are complex and have a moderate impact on overall operations. This level supervises employees in complex clerical/administrative/trade, or complex technical functions that provide services to persons inside or outside the organization. Work performed is non-routine and complex semi-skilled, skilled, or technical in nature.
The Supervisor-Public Safety Communications oversees, supervises, and participates in a wide range of communication efforts for the Police Department.
1 Oversees the call takers answering phones in the Call center; monitors the use of appropriate customer service and the correct delivery of information; provides analysis and performance feedback to ensure the efficiency of the services.
2 Evaluates call taking and communications methods and operations; monitors the efficiency of services and implements updates to ensure effectiveness.
3 Supervises and monitors hiring and recruiting for the department; maintains a working relationship with the Police Personnel and Civil Service personnel to ensure that staffing and hiring needs are met.
4 Responds to requests to fill vacancies through police announcements and other communications; reviews all applicants that pass Civil Service to determines if qualifications meet or exceed expectations.
5 Coordinates and facilitates interview panels, submission of all paperwork, and preparation of letters of employment and onboarding activities.
6 Oversees the division open records section; reviews and evaluates incoming and outgoing open records requests; ensures requests are completed within a timely manner, and checks for record accuracy; coordinates with other agencies, offices, and departments to handle open records requests.
7 Performs a variety of payroll related work for personnel within the department; reviews and approves exceptional leave and overtime, documents changes for audits, and performs consistent reviews on employee cards.
8 Creates and develops consistent and professional communications standards throughout the department and its activities to promote success and meet goals.
9 Performs any and all other work as needed or assigned.
1 Thorough knowledge of police department.
2 Knowledge of human relations and supervision necessary to function as a supervisor.
3 Knowledge of communications practices and standards.
4 Knowledge of police information software and internal systems.
5 Ability to oversee call center and evaluate performance of call takers.
6 Ability to establish a good rapport and working relationship with customers and the general public.
7 Communicating effectively verbally and in writing.
8 Establishing and maintaining effective working relationships.
$30.89 - $38.37
The salary listed on this job posting is the starting salary range; amount offered will depend upon qualifications.
City of Dallas is an Equal Opportunity Employer.
Municipal government of Dallas, Texas, USA.
Dallas is the ninth largest city in the United States, with over 1.3 million residents. The City of Dallas operates with over 13,000 employees and an annual budget of $3.6 Billion.
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Committed to "Service First" Excellence
Our core values are Empathy, Ethics, Excellence, Equity
