Northwell Health

Supervisor, Product Services & Management - Hybrid Onsite/Remote

Northwell Health  •  New Hyde Park, NY (Remote)  •  14 hours ago
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Job Description

As the dedicated Product Owner for new releases of the VIVOHealth Pharmacy app, you will take full ownership of the upcoming release cycle. You will be responsible for defining, prioritizing, and driving the delivery of key features to ensure a successful launch. Supervises and coordinates the staff and daily operations. Oversees and leads the business intelligence function for an organization.

Job Responsibility

  • Continuously prioritizing, grooming, and detailing the product backlog items for the upcoming release, ensuring they align with strategic objectives.
  • Regularly meeting with key stakeholders (e.g., pharmacy operations, business development, marketing, compliance) to gather requirements, manage expectations, and communicate progress.
  • Participating in daily stand-ups, sprint reviews, and planning sessions, providing clear direction and promptly answering questions from the development and QA teams.
  • Collaborating with UX/UI designers and developers to define detailed user stories, acceptance criteria, and technical requirements for new features.
  • Reviewing UI/UX designs, wireframes, and prototypes to ensure they meet user needs, product requirements, and maintain brand consistency.
  • Tracking development progress, identifying potential roadblocks, and providing regular updates on release timelines and risks to leadership.
  • Collaborating closely with QA to review test plans and validate implemented features against acceptance criteria before they are deemed “done.”
  • Analyzing user feedback, market trends, and competitive offerings within the digital pharmacy space to inform ongoing prioritization and future enhancements.
  • Developing and communicating the detailed release plan, including scope, key milestones, and rollout strategies, ensuring smooth deployment.
  • Actively addressing impediments, making informed decisions, and facilitating discussions to resolve challenges that arise during the development cycle.
  • Defining and monitoring key performance indicators (KPIs) and success metrics for the upcoming release to evaluate its impact and inform future iterations.
  • Promotes Product Services & Management department goals by selecting, motivating, and training capable team members.
  • Leads the activities of assigned Product Services & Management team members by communicating and providing guidance toward achieving department objectives.
  • Utilizes current technology to gather, store, disseminate, and analyze information to ultimately make strategic decisions.
  • Uses quantitative and qualitative data from internal and external data sources to produce dashboards, metrics, or insights and identify trends or anomalies.
  • Collaborates with development teams to design business intelligence solutions.
  • Implements initiatives to minimize external threats or competition and capitalize on opportunity markets.
  • Is involved in the strategic planning process; presents insights to other levels of the leadership on matters of competitiveness and provides recommendations for future modes of action.
  • Performs related duties as required. All responsibilities noted here are considered essential functions of the job under the Americans with Disabilities Act. Duties not mentioned here, but considered related are not essential functions.

Job Qualification

  • Bachelor's Degree required, or equivalent combination of education and related experience.
  • 4-6 years of relevant experience and 0-2 years of leadership / management experience, required.

HIGHLY PREFERRED

  • Proficiency in writing clear, concise user stories, acceptance criteria, and detailed functional specifications.
  • Demonstrated success in defining, prioritizing and managing a product backlog, balancing business value, user needs, and technical feasibility.
  • Experience collaborating closely with UX/UI designers and engineering teams to translate concepts into deliverable features.
  • Excellent problem-solving skills and the ability to navigate technical and business challenges proactively.
  • Exceptional verbal and written communication skills a must


*Additional Salary Detail
The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).

Northwell Health

About Northwell Health

Northwell Health is New York State’s largest health care provider and private employer, with 28 hospitals, about 1,000+ outpatient facilities and more than 16,000 affiliated physicians.

At Northwell, we focus on cultivating an environment that inspires growth, empowers leadership, and encourages breakthroughs, not just in the communities we serve but in the careers of those who make an impact in the lives of so many. We are committed to our mission and our core values – including being Truly Inclusive. We value everyone’s perspectives, backgrounds and experiences. This is demonstrated in the work we do together, and how we care for each other, our patients, their families and the communities we serve.

We care for over two million people annually in the New York metro area and beyond, thanks to philanthropic support from our communities. Our 100,000+ employees – 19,000+ nurses and 5,000+ employed doctors, including members of Northwell Health Physician Partners – are working to change health care for the better. 

We’re making breakthroughs in medicine at The Feinstein Institutes for Medical Research. We're training the next generation of medical professionals at the visionary Donald and Barbara Zucker School of Medicine at Hofstra/Northwell and the Hofstra Northwell School of Nursing and Physician Assistant Studies.

For information on our more than 100 medical specialties, visit Northwell.edu and follow us @NorthwellHealth on Facebook, X, Instagram and LinkedIn.

Interested in a career at Northwell Health? Visit Jobs.Northwell.edu and explore our many opportunities.

Industry
Healthcare & Social Services
Company Size
10,000+ employees
Headquarters
Lake Success, NY
Year Founded
1997
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