Job Description

Locations: Ocala, Florida

Categories: Management & Supervision

Req ID: 68030

Overview

Acts as an onsite clinic operations and financial problem solver for the medical director, department administrator, practice manager, patients, and staff. Oversees the established financial processes and ensures front-line staff executes daily business office functions and clinical staff operations (where applicable) accordingly. Supervises the daily operation of the assigned staff. Ensures compliance with UFHP and practice directives. Responsible for resolving complaints, issues, and patient relations issues. Communicates with and responds to physicians on a daily basis. Works with staff to review clinic financial and operational processes and initiates changes. Provides other daily operational duties, to include but not limited to: opening/closing clinic, maintenance, security issues, vendor/contractor relationships.

Qualifications

Minimum Experience Requirements:

• Experience with staff recruitment and hiring, staff evaluations, and disciplinary action.
• Excellent communication skills required, including patient relations, conflict resolution, and dissemination of information, physician interaction, and management forums.
• A demonstrated knowledge of medical reimbursement guidelines, continuous quality improvement guidelines, and quality customer service methodologies is required.
• Excellent organizational and problem solving skills required.
• Knowledge of managed care and payor reimbursement practices is required.
• The ability to multitask, prioritize responsibilities, problem solve, and function in a team environment are necessary attributes of the successful incumbent.
• Knowledge of EPIC EHR and of CPT and ICD10 coding highly preferred.
• One year of supervisory experience preferred.

Education:

• High school graduate and four years financial/medical practice experience required.
• Four-year degree may substitute for two years financial/medical experience.
• Two-year degree may substitute for one year of financial/medical experience.