Job Description

Assists with the operations of the Poker Room in compliance with Indiana Gaming Commission rules. Promotes and maintains the utmost integrity and high quality customer service to all patrons and employees.

KEY JOB FUNCTIONS

• Supervises and verifies the operation and conduct of designated game areas. Ensures games are dealt to the customer reflecting a high degree of proficiency and to the pace of the customer.
• Supervises poker dealers and provides training to ensure proper procedure of casino rules and regulations.
• Maintains bank floats.
• Reports significant cash and cheque transactions.
• Verifies issuance of credit after all necessary signatures are confirmed.
• Tracks essential play and relays all pertinent information.
• Acts as role model and motivates subordinates to provide superior level of customer service to the guests.
• Handles guests concerns quickly and efficiently within scope of authority.
• Verbally informs Manager, as well as Surveillance of unnatural or irregular play.
• Verbally informs Manager of disputes on game.
• Knows and abides by IGC Regulations and company policies and procedures.

EDUCATION and/or EXPERIENCE:

High school diploma or equivalent required. Must have four (4) years Casino Operations experience.

QUALIFICATIONS:

Excellent math skills and the ability to multi-task. Well-developed interpersonal skills. Must be able to perform basic math calculations. Must enjoy entertaining and communicating with the public. Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business

WORK ENVIRONMENT

• Must be able to work independently.
• Must be able to sit and/or stand for long periods of time (minimum of four hours).
• Demonstrates a sense of urgency while performing tasks and meeting deadlines.
• Must be able to maneuver throughout all areas of the casino; from floor to floor either by stairways (minimum of 20 steps) or escalator.
• Must be able to lift, carry and/or push a minimum of 40 lbs.
• Must be able to stoop, kneel, bend, twist, turn, push, pull, grasp objects and the manual dexterity to operate a computer and other necessary office equipment.
• Must be able to tolerate areas containing secondhand smoke, dust, loud noises and bright lights.
• Must be able to work varied shifts, weekends and holidays as needed.

Disclaimer
This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).