Job Description

Primary City/State:

Glendale, Arizona

Department Name:

Admin-Clinic

Work Shift:

Day

Job Category:

Clinical Support

At Banner Health, caring is at the heart of everything we do. Guided by our mission to “make health care easier, so life can be better” we strive to foster well-being in the workplace and our communities. We are honored to have earned Great Place To Work® Certification™ for a third year in a row. Great Place To Work certification is the definitive "employer of choice" recognition. This globally recognized benchmark celebrates organizations that deliver an exceptional employee experience.

Banner Health Center plus is designed to offer easy access and modern technology that makes receiving care easy. We understand that great care starts with the teams who provide it. The providers at Banner Health Center plus are trained in the culture of “yes”. Banner Health Center plus is our vision for modern, seamless care that serves Glendale and the surrounding communities with spacious design, advanced medical technology and exceptional providers.

We are seeking an experienced and dynamic Physician Practice Supervisor to join our large, fast-paced Family Medicine (FM), Internal Medicine (IM), and Pediatrics (PEDS) primary care clinic. In this role, you will co-supervise day-to-day clinic operations alongside an existing supervisor, ensuring seamless coordination across clinical and administrative functions. You will play a pivotal role in leading, mentoring, and evaluating staff, driving quality improvement, and upholding the highest standards of patient care and operational excellence in alignment with Banner Health policies and values.

Location: Banner Medical Group - 7701 W Aspera Blvd. Phoenix, AZ

Schedule: Exempt position. Hours may vary depending on clinic needs but generally 8:30am-5:00pm.

Clinic hours

Monday - Thursday 7:00am - 7:00pm

Friday 7:00am - 5:00pm

Saturday 8:00am - 1:00pm

POSITION SUMMARY

This position works to ensure the efficient and effective operation of the assigned department, including day-to-day administration of non-physician staff and operations. Uses specialized knowledge, judgment and skills necessary to provide excellent patient care.

CORE FUNCTIONS

1. Supervises the day to day activities of non physician staff, ensuring a high level of productivity. Continuously monitors the functioning of the medical group and recommends changes to operational procedures as necessary.
2. Selects, trains, coaches, motivates, conducts performance evaluations, and directs the workflow of staff. Schedules non physician staff ensuring that staff is appropriately deployed among offices.
3. Oversee all functions of the medical group including reception and scheduling activities, patient service areas, accounting, medical records, transcription, business information systems, and appropriate clinical areas.
4. Functions as a liaison between non physician staff and physicians to ensure effective service for patients. Establishes and maintains effective working relationships with group physicians. Serves as a role model and resource person for providing quality patient care and patient information as needed.
5. Maintains office policies and procedures in accordance with physician requirements, facility and system policies and procedures, standard practices of the profession, and related regulatory requirements.
6. Determines physical maintenance and equipment needs and repairs and coordinates internal or external resources. Resolves problems relating to the facility on a day-to-day basis. Ensures all areas are appropriately stocked and supplies are readily accessible.
7. Covers front and/or back office functions. May also administer medications in accordance with established policies and procedures or as directed, and consistent with demonstrated competencies and state scope of practice.
8. This position has a strong understanding of the daily workflow of the practice and functions autonomously to provide guidance to ensure quality patient experiences and efficient practice operations. This position is required to have working knowledge of referral and authorization processes and must have the ability to navigate a variety of separate computer programs at any given time and handle multiple demands on time. Internal customers include all patients, staff and clinic providers. External customers include the community, vendors and non-clinic providers and facilities.

MINIMUM QUALIFICATIONS

Requires a level of literacy, communication and math skills as normally demonstrated at the level of an Associate’s Degree.

Certain assignments may require current certification as a Medical Assistant, Nursing Assistant or current LPN license.

Requires a level of knowledge and ability normally demonstrated by at least two years experience in a physician's office or medical environment. Requires excellent communication and organizational skills.

Employees working at Banner Behavioral Health Hospital, BTMC Behavioral, and BUMG, BUMCT, or BUMCS in a Behavioral Health clinical setting that serves children must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment. An Arizona Criminal History Affidavit must be signed upon hire.

PREFERRED QUALIFICATIONS

Bachelor's degree preferred.

Experience in a leadership or coordinator capacity preferred.

Additional related education and/or experience preferred.

EEO Statement:

EEO/Disabled/Veterans

Our organization supports a drug-free work environment.

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