Job Description

Employment Type:

Full time

Shift:

At MercyOne, health care is more than just a doctor’s visit or a place to go when you’re in need of medical attention. Our Mission is based on improving the health of our communities – that means not only when you are sick but keeping you well.

MercyOne Genesis serves a 17-county bi-state region of the Quad Cities (Davenport and Bettendorf, Iowa, and Rock Island and Moline, Ill.) metropolitan area and the surrounding communities of Eastern Iowa and Western Illinois. But when it comes to clinical capabilities and quality, we exceed those geographical limits. We have earned distinction as a two-time national Top 15 Health System, and recognition for being in the top 1 percent in the nation for patient safety.

Join the MercyOne Family!We are looking to hire a Supervisor in Patient Access

Asa Patient Access Supervisor atMercyOne, youwill Frontline, department-based role that supervises daily functions of assigned area(s). Provide clear direction & manages /advancespeople, processes, structures & / or programs that support direct / indirect care. Demonstrate behaviors in alignment with culture & creates / supports comprehensive strategies & measures progress to achieve desired outcomes.

Work Focus:
Responsible for the daily operations & the oversight of staff.
Supervisors work in collaboration with department managers to manage staff &departmenteffectively.
Participates in & contributes to the performance management/review process.
Implements departmental plans & prioritiesidentifiedby accountable leaders.
Mayparticipate& recommend inthe hiring & selection process.
Responds promptly & directly to meet or exceed customers’ needs.

Process Focus:
Follows standards of performance & work processes in designated areas.
Coordinates staff scheduling &assignment Reviews & approves administrative functions (time, payroll, expense).Stewardsproductive use of resources (e.g., people, financial, equipment, supplies, materials) to achieve assigned commitments, experiences & quality standards.

Communication
Employs effective & respectful written, verbal & nonverbal communications;
Develops an environment of mutual confidence & trust through collaborative relationships;
Effectively communicates goals, standards, program expectations, service performance & how the work serves Trinity Health objectives;
Proactively recognizes, addresses & / or escalates organizational, operational, or team conflicts.

Schedule:

• Full time

• Variable hours that require flexing to meet the needs of 3 shifts Being on call is a requirement Travel between two campus (Silvis and Aledo)

Minimum Qualifications 

• High school diploma or equivalent.

• Two (2) to three (3)years experienceworking in a Pre-service or Patient Access operations with supervisory or lead responsibilities.

• Obtain National certification in HFMA CRCR, NAHAM CHAA & / or NAHAM CHAMrequiredwithin one (1) year of hire.

Additional Qualifications (Preferred)

• Associate degree

• Patient accounting experience

Colleagues ofMercyOneHealth System enjoy competitive compensation with a full benefits package and opportunity for growth throughoutthe system!

VisitMercyOne Careersto learn more about the benefits, culture, and career development opportunities available to you atMercyOneHealth Systemcircleofcare

Want to learn more about MercyOne Genesis?Click here: MercyOne Genesis | Stronger. Together. As One!

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.