Job Description

Employment Type:

Full time

Shift:

Description:

At MercyOne, health care is more than just a doctor’s visit or a place to go when you’re in need of medical attention. Our Mission is based on improving the health of our communities – that means not only when you are sick but keeping you well.

MercyOne Genesis serves a 17-county bi-state region of the Quad Cities (Davenport and Bettendorf, Iowa, and Rock Island and Moline, Ill.) metropolitan area and the surrounding communities of Eastern Iowa and Western Illinois. But when it comes to clinical capabilities and quality, we exceed those geographical limits. We have earned distinction as a two-time national Top 15 Health System, and recognition for being in the top 1 percent in the nation for patient safety.

Join the MercyOne Family! We are looking to hire a Supervisor, Patient Access

As a Supervisor in Patient Access at MercyOne, you will Frontline, department-based role that supervises daily functions of assigned area(s). Provides clear direction & manages / advances people, processes, structures & / or programs that support direct / indirect care. Demonstrates behaviors in alignment with culture & creates / supports comprehensive strategies & measures progress to achieve desired outcomes.

Schedule:

• List schedule requirements, hours, weekend and holiday requirements.

General Requirements:

• Responsible for the daily operations & the oversight of staff.
• Supervisors work in collaboration with department managers to manage staff & department effectively.
• Participates in & contributes to the performance management/review process.
• Implements departmental plans & priorities identified by accountable leaders.
• May participate & recommend in the hiring & selection process.
• Responds promptly & directly to meet or exceed customers’ needs.

Process Focus:

• Follows standards of performance & work processes in designated areas.
• Coordinates staff scheduling & assignment. Reviews & approves administrative functions (time, payroll, expense).Stewards productive use of resources (e.g., people, financial, equipment, supplies, materials) to achieve assigned commitments, experiences & quality standards.

Communication:

• Employs effective & respectful written, verbal & nonverbal communications;
• Develops an environment of mutual confidence & trust through collaborative relationships;
• Effectively communicates goals, standards, program expectations, service performance & how the work serves Trinity Health objectives;
• Proactively recognizes, addresses & / or escalates organizational, operational, or team conflicts.

Environment:

• Performs work in an environmentally safe, professional & healthy manner;
• Self-monitors & initiates corrections and/or seeks guidance when needed.
• Demonstrates flexibility & self-direction by responding as a team player.
• Helps to create a positive work environment that promotes productivity.
• Accountable for continuous self-development & supporting the growth of others.

Maintains a Working Knowledge of applicable federal, state & local laws / regulations, Trinity Health Integrity & Compliance Program & Code of Conduct, as well as other policies, procedures & guidelines in order to ensure adherence in a manner that reflects honest, ethical & professional behavior & safe work practices.

Supervisor, Pre-service

• Ensures adequate controls are maintained over cash collections & that payments are properly handled by hospital policy & are accurately recorded & promptly forwarded to the Cashiers Office
• Coordinates investigation & appropriate resolution of problems from patient/family or staff complaints.
• Resolves patient questions regarding payment requirements/charges referred by scheduling & verification team colleagues.

Supervisor, Patient Access

• Maintains & demonstrates knowledge to successfully supervise each functional area of the hospital including, but not limited to all outpatient registration points, emergency room registration, admissions, bed assignment & financial counseling.
• Regularly monitors the patient tracking system, registration reports & financial clearance activities to ensure patients are registered within key performance standards. 
• Monitors all financial clearance activity ensuring all accounts are verified at time of service & meet medical necessity requirements. 
• Coordinates investigation & appropriate resolution of problems from patient/family or staff complaints.
• Resolves patient questions regarding payment requirements/charges referred by the registrars. 
• Provides operational guidance & support to assigned team, disseminates policy/procedure updates, supports coverage of other departmental divisions as required. 

Education:

• High school diploma or equivalent.
• Two (2) to three (3) years experience working in a Pre-service or Patient Access operations with supervisory or lead responsibilities.
• Obtain National certification in HFMA CRCR, NAHAM CHAA & / or NAHAM CHAM required within one (1) year of hire.

Colleagues of MercyOne Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout the system!

Visit MercyOne Careers to learn more about the benefits, culture, and career development opportunities available to you at MercyOne Health System circle of care.

Want to learn more about MercyOne Genesis? Click here: MercyOne Genesis | Stronger. Together. As One!

Aledo

Aledo is a safe, close-knit community with excellent schools in the Mercer County School District. Families appreciate small class sizes and strong extracurricular programs. Cultural life centers on local parks, historic downtown and community events, with Quad Cities amenities just a short drive away.

MercyOne Genesis Aledo Medical Center is a 22‑bed critical‑access hospital in western Illinois and Mercer County’s sole healthcare provider, delivering emergency care, cardiac rehab, infusion, lab, imaging (3D mammography), skilled care, pulmonary and sleep services, therapy and surgery. It earned Chartis Center’s 2025 Performance Leadership Award for rural hospital quality and patient perspective.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.