Job Description

United Health Services (UHS) is seeking a Supervisor of Patient Access to oversee the daily operations of patient access functions and ensure exceptional service throughout the patient registration and scheduling experience. This role serves as a key liaison between patients, clinical departments, revenue cycle teams, and organizational leadership, promoting operational efficiency, customer service excellence, and regulatory compliance across all patient access activities.

The Supervisor of Patient Access provides leadership and support to Patient Access staff while driving standardization, workflow optimization, training, and performance improvement initiatives. This position is responsible for ensuring accurate patient registration, insurance verification, scheduling, financial clearance processes, and revenue cycle support while fostering a collaborative, patient-centered environment.

Primary Department, Division, or Unit:

Access Care, UHS Revenue Cycle Operations

Primary Work Shift:

Day

Regular Scheduled Weekly Hours:

40

Compensation Range:

per hour, depending on experience

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Job Responsibilities

• Supervise daily work of the operational training team, including assignments, priorities, coaching, and escalation of training needs.
• Partner with leaders to assess training needs and develop standardized curriculum, workflows, job aids, and training plans.
• Oversee delivery and maintenance of training for system-wide clerical operational workflows.
• Coordinate with system administrators to update training materials for system changes, upgrades, and new functionality.
• Lead training readiness for implementations, go-live events, workflow changes, and operational transitions.
• Monitor training quality, completion tracking, competency validation, and follow-up support across departments.

• Strong knowledge of adult learning principles, instructional design, and operational workflow training.
• Strong technology skills, including the ability to learn systems quickly, troubleshoot basic user issues, create digital training resources, and support adoption of new tools and workflows.
• Ability to supervise, prioritize, and evaluate training staff while promoting accountability and consistency.
• Knowledge of healthcare compliance expectations, including HIPAA, CMS, and Joint Commission standards.
• Excellent facilitation, communication, coaching, and stakeholder management skills.
• Collaborative, solutions-focused leadership style with the ability to support change and performance improvement.

Education/Experience

• Three (3) to five (5) years of experience in training, staff development, healthcare operations, or related education role.
• Experience delivering in-person, remote, and technology-supported training.
• Prior supervisory, team leadership, educator, preceptor, or coordinator experience required or strongly preferred.
• Experience with Epic/EHR workflows, Microsoft 365, learning platforms, reporting tools, or other operational technology preferred.
• Bachelor’s degree in Education, Healthcare Administration, Organizational Development, or related field preferred.

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Why You’ll Love Working at UHS

At United Health Services (UHS), we believe every connection—to patients, to purpose, to each other—makes a difference. That’s why we’re intentional about supporting our team in ways that go beyond the job. Whether through meaningful benefits, personal growth, or fun along the way, we’re here to help you thrive in work and life.

A Culture of Connection – We support each other like family and create space for every voice to be heard. Engagement Councils, peer recognition, and initiatives like Walk in my Shoes for senior leaders are just a few ways we foster belonging and collaboration. Outside of work, we stay connected through team events like trivia, trunk-or-treat, volunteer days, our staff choir, or seasonal celebrations.

Comprehensive Benefits for Life & Family – We offer medical, dental, and vision coverage starting the first of the month after hire for employees working 24+ hours/week. With flexible plan options and coverage tiers, you can choose what fits your life best. Additional perks include discounted childcare through Bright Horizons and voluntary benefits like pet insurance, legal services, and identity theft protection.

​ Well-Being & Financial Security – From day one, PTO starts accruing so you can take time to recharge. We support your long-term wellness with a 403(b) retirement plan and company match, flexible spending accounts, access to financial advisors, and up to $400/year in wellness rewards. When life gets tough, we’re here with 24/7 EAP counseling, virtual mental health support, a food pantry, PTO donation program, and professional attire through the Classy Closet.

​ Growth That Moves with You – With access to 100,000+ online courses, leadership programs, tuition reimbursement, clinical ladders, and internal mobility, we help you grow wherever your passion leads. We also continuously review compensation to ensure market competitiveness and internal equity, so you can feel confident your work is valued and rewarded fairly.

​ A Place to Call Home – Located in New York’s Southern Tier, UHS offers more than a career—we offer a lifestyle. Enjoy four-season recreation, affordable living, top-rated schools, minor league sports, craft brews, a close-knit community, and more, all within reach of the Finger Lakes, the Catskills, and major Northeast cities.

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About United Health Services

United Health Services (UHS) is a locally owned, not-for-profit healthcare system in New York’s Southern Tier comprising four hospitals, long-term care and home care services, and physician practices in Broome and surrounding counties. UHS provides healthcare and medical services for two-thirds of the region’s population, produces $1.3 billion a year in total economic impact, and boasts a workforce of more than 6,300 employees and providers.

At UHS, our work is guided by our Values of Compassion, Trust, Respect, Teamwork, and Innovation. Whether you provide direct patient care or support behind the scenes, you are part of a shared purpose: to improve the health and well-being of the communities we serve. Every employee plays a meaningful role in fulfilling our mission—we’d love for you to consider joining us!

United Health Services is an Equal Opportunity Employer.