Job Description

Your Role

The Medicare team is responsible for servicing Medicare members including Med Supp an). Total Duals / D-SNP (Dual Special Need Plans. The Supervisor will report to the department Manager. In this role you will manage a team of front-line representatives, focusing on coaching/engagement, Quality, Inventory Management and helping evolve member experience. Our leadership model is about developing great leaders at all levels and creating opportunities for our people to grow – personally, professionally, and financially. We are looking for leaders that are energized by creative and critical thinking, building and sustaining high-performing teams, getting results the right way, and fostering continuous learning. We are open 7am to 8pm 7 days a week, supervisors will rotate core shift, late shifts, weekend shifts and holidays to ensure ample leadership support

Our leadership model is about developing great leaders at all levels and creating opportunities for our people to grow – personally, professionally, and financially. We are looking for leaders that are energized by creative and critical thinking, building and sustaining high-performing teams, getting results the right way, and fostering continuous learning.

Your Work

In this role, you will:

• Be responsible for routine operations and people management functions
• Foster a great place to work communicating clear roles and responsibilities and building successful working relationships across the organization
• Consult and make recommendations to management on operational issues
• Use concepts and abilities to manage processes and operations, including procedural changes, inventories, and workload management
• Apply policies and procedures within health care operations
• Provide regular coaching to each team member, including audit feedback, corrective actions, and performance improvement
• Perform routine quality audits for each team member to help improve the overall quality experience
• Manage onboarding of new team members
• Complete administrative tasks such as updating timecards, schedule updates, etc.
• Perform additional responsibilities as assigned

Your Knowledge and Experience

• ​​Requires a minimum of 5 years of prior relevant experience
• ​Requires a minimum of 2 years of experience operating in a lead role or equivalent leadership training or manager training ​
• Attend onsite meetings as scheduled
• ​​Understands basic supervisory/ management approaches such as work scheduling, prioritizing, coaching and process execution ​
• ​​Typically, requires broad job knowledge of technical or operational practices within assigned discipline​
• ​​Medicare experience preferred​
• ​​Experience supervising a remote team preferred​
• Call center experience strongly preferred
• Strong internet service required, including at least 16 megabytes per second download and most importantly 5 megabytes per second upload
• Availability to work evenings, weekends and holidays as needed

Hybrid Virtual Work

This role allows employees to work virtually full-time, however employees will be expected to come to the office based on business need.