Job Description

Operations Supervisor – Norwich, CT
Location: Norwich, CT
Schedule: Monday – Friday
Salary Range: $55,000 – $60,000 annually, based on experience and qualifications

At First Student, our Operations Supervisors are a vital part of our commitment to safety, service, and operational excellence. This position plays a key leadership role in supporting daily transportation operations, ensuring service reliability, promoting safety, and supporting drivers and staff in delivering exceptional service to our customers and communities.

If you thrive in a fast-paced environment, enjoy solving operational challenges, and have experience leading teams, we encourage you to apply.

At First Student, We Are Proud to Offer:

• Competitive salary of $55,000 – $60,000 annually

• Medical, Dental & Vision benefits
• 401(k) retirement savings plan with company match eligibility
• $10,000 Company-Paid Life Insurance
• Company-paid disability benefits where applicable
• Paid time off and holidays where applicable
• Perk Spot Employee Discount Program offering savings on travel, entertainment, shopping, restaurants, electronics, cell phone plans, and more
• Employee wellness and assistance programs
• Tremendous career advancement opportunities across North America
• Positive and rewarding work environment
• Industry-leading training and development opportunities
• Stable employment with one of North America’s largest transportation providers

Operations Supervisor Responsibilities:

• Assist with the day-to-day management of transportation operations

• Support driver recruitment, onboarding, training, and retention efforts
• Monitor route performance and assist with service delivery improvements
• Promote and enforce company safety policies and procedures
• Conduct driver observations, safety meetings, and coaching sessions
• Investigate incidents, accidents, and customer concerns as required
• Support attendance management and workforce planning activities
• Work closely with dispatch, maintenance, and location leadership teams
• Assist with operational reporting, documentation, and compliance requirements
• Coordinate service recovery efforts and operational problem-solving
• Build and maintain positive relationships with drivers, customers, and school district partners
• Support special projects and other operational initiatives as assigned

Qualifications:

• High school diploma or equivalent required; college coursework or degree preferred

• 3–5 years of transportation, logistics, operations, fleet, or related management experience preferred
• Previous supervisory or leadership experience required
• Strong communication, coaching, and employee relations skills
• Excellent customer service and conflict resolution abilities
• Ability to prioritize tasks and perform effectively in a fast-paced environment
• Strong organizational and time management skills
• Computer proficiency, including Microsoft Office applications
• Experience working in union environments is a plus
• Ability to work independently and make sound operational decisions

Additional Requirements:

• Must possess a valid driver’s license

• Ability to travel locally as needed to support operations
• Subject to DOT drug testing and physical requirements where applicable

At First Student, our commitment to safety, dependability, and customer care creates an environment where you can thrive. With more than 120,000 employees across North America, we offer stability, growth, and exceptional training.

Apply today to join our team!

We aspire to have a culture where all people are First. We strive to attract and retain a diverse workforce; therefore, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. First is also committed to providing a drug-free workplace.

First for a reason:

At First Student, we are a family of 60,000+ employees who take pride in safely transporting more than 5 million students and passengers to and from their destinations each day! Our family of brands include Transco, Total Transportation, Maggies Paratransit, and GVC II. Our employees are at the forefront of safety and innovation; they create and implement the most advanced training and technology the transportation industry has to offer.

In the state of Washington, all technician and driving positions, including but not limited to van drivers and any other position requiring employees to drive a company-owned vehicle, are considered safety-sensitive and are therefore subject to drug and alcohol testing, including cannabis.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Ordinance, and any other fair chance law. Philadelphia’s Fair Criminal Record Screening Standards Ordinance Poster is at this link or upon request https://www.phila.gov/media/20210423160847/Fair-Chance-Hiring-law-poster.pdf