Job Description

PURPOSE

The Supervisor, Operations is accountable to Manager, Operations or Building Manager for supervision and coordination of all daily activities related to timely and cost-efficient maintenance of the building equipment and ground keeping of the site. The Supervisor, Operations plays a key role in ensuring that high-standard and timely tenant repairs and service requests are carried out to assist in maintaining effective long-term relationships with the tenants and contribute to tenant retention at the property.

DUTIES AND RESPONSIBILITIES

1. Building Operations

Supervises, inspects and performs, where required, maintenance programs of all building and site equipment (incl. fire, life, safety and emergency systems, HVAC, electrical, security and video surveillance systems and ground-keeping equipment) and programs to ensure the property adheres to the existing company policies & procedures.

2. Tenant Services

Supervises and performs, where required, tenant repairs and service requests to ensure that effective long-term tenant relationships are built and a consistent high-level of service is provided to the tenants at all times.

3. Environmental, Health and Safety

Oversees adherence to the company’s environmental and Health & Safety policies, coordinates and participates in investigation of Environmental and Health and Safety incidents, supervises implementation of effective energy management programs, coordinates parking access control systems and operations of security contractor.

4. Tenant Coordination

Supports property management in all project-related activities including coordination of Tenant Improvement works (in consultation with tenant coordination department) and preparation of tenant/building statistics and reporting.

5. Contract Tendering and Payables

Initiates and supports property management in Requests for Proposal for third-party service contracts, processes Purchase Orders and payments against third-party invoices pertaining to building maintenance.

6. Budgeting and Reforecasting

Participates and provides input into periodic budgeting for recoverable operating expenses as well as forecasting activities, where required.

7. Management and Development of Staff

Is responsible for daily scheduling, supervision and on-the-job training of maintenance staff.

Any other job related duties and/or projects that may be assigned.

MINIMUM REQUIREMENTS
Skills, Knowledge, Experience and Education

• Minimum 5 years of relevant work experience
• Trade Certificate or a Certification in one of the core building operations systems (e.g. HVAC, Boiler etc.)
• Solid understanding of Business Automation Systems and other operating systems of a property
• Working knowledge of MS Office, Blackberry and operations specific software

Core Competencies

• Excellent organizational skills
• Excellent interpersonal skills
• Strong communication skills
• Strong team building skills

ADDITIONAL REQUIREMENTS

• Solid knowledge of WHMIS requirements is an asset
• Experience with HVAC systems is an asset
• Previous experience instructing/training staff is an asset
• Valid Driver’s License is an asset