Job Description

What You'll Do

You will supervise employees and coordinate daily departmental or facility activities, ensuring efficient operations and adherence to company policies. You will address escalated inquiries and complaints, process orders, and maintain records related to inventory, personnel, and supplies. Occasional travel by automobile and airplane may be required for business purposes.

Essential Functions

• Supervise office administrative or customer service staff to ensure quality standards, deadlines, and proper procedures are followed.
• Implement corporate and departmental policies, procedures, and service standards in collaboration with management.
• Prepare and issue work schedules, deadlines, and duty assignments to maintain adequate staffing and effective performance.
• Maintain and review records related to inventory, personnel, orders, supplies, and machine maintenance.
• Resolve customer complaints and provide guidance to employees in handling complex problems and disputes.
• Evaluate employee performance, prepare appraisals, and recommend personnel actions such as promotions or disciplinary measures.
• Assess training needs and arrange or provide appropriate instruction for staff.

What Experience and Education You Need

• High school diploma or GED required.
• Minimum 3 years of experience in office supervision or administrative management required.
• Ability to use Company Software, Microsoft Office Suite, calculators, desktop computers, and photocopiers required.
• Effective verbal and written communication required.

What Could Set You Apart

• Cold Storage or Food Industry experience Ability to supervise employees.
• Logistics or Warehouse Industry experience

Physical Requirements

• Requires several hours per day of sitting, getting up and down from chairs, reaching, and/or bending.
• Requires manual dexterity with normal hand and finger movements for typical office work, including the operation of computers, telephones, and similar equipment.
• Requires ability to comprehend and communicate with others verbally and/or in writing.
• May require travel by automobile and airplane for business.
• May require visits to warehouse operations in temperatures at or below freezing.

• May require the occasional lifting, carrying, positioning, and/or moving of objects weighing up to 20 pounds.

Join the Cold Chain That Feeds the World.

For over 120 years, Americold has connected producers, processors, distributors, and retailers to ensure food stays safe, fresh, and accessible. With 240+ facilities across four continents and 14,000+ team members, we’re a global leader in temperature-controlled logistics. Our mission is to help our customers feed the world – and we’re looking for people who share that purpose. We value customer service, innovation, and inclusion, and we invest in our people’s growth and well-being. If you’re ready to make a meaningful impact in a company that puts people first, Americold is the place for you.