Job Description

PURPOSE

The Supervisor, Financial Operations – Billing Audit & Disputes plays a key role in supporting the operational integrity and performance of WWEX Group’s Financial Operations Shared Services Center. This position is responsible for overseeing a team of analysts and specialists focused on billing audits, dispute resolution, and transactional accuracy. The Supervisor ensures timely and compliant execution of processes, supports continuous improvement initiatives, and fosters a collaborative and accountable team culture.

ESSENTIAL DUTIES & RESPONSIBILITIES
• Supervise a team of associates handling audit invoices, chargebacks, and dispute resolution.
• Ensure daily tasks are completed accurately and on time, in alignment with internal controls and service level agreements (SLAs).
• Provide coaching, feedback, and performance management to team members.
• Monitor workload distribution and adjust resources to meet operational demands.
• Oversee the logging, tracking, and resolution of customer and carrier disputes.
• Support root cause analysis and collaborate with cross-functional teams to reduce recurring issues.
• Escalate complex or high-impact disputes to the Manager and relevant stakeholders.
• Identify opportunities to streamline workflows and improve accuracy.
• Support implementation of system enhancements (e.g., Salesforce).
• Ensure adherence to company policies, SOX controls, and audit requirements.
• Maintain documentation and support audit readiness activities.
• Communicate effectively with internal teams including Sales and Customer Support.
• Assist in resolving escalations and ensuring service expectations are met.
• Participate in cross-functional meetings to align on process improvements and issue resolution.

REQUIRED KNOWLEDGE/SKILLS/ABILITIES
• Solid understanding of financial operations including AR/AP, Billing, audit processes, and dispute resolution.
• Familiarity with ERP systems (Oracle, SAP, Salesforce) and financial automation tools (HighRadius, TriumphPay).
• Ability to analyze data, identify trends, and perform root cause analysis.
• Strong attention to detail and commitment to accuracy.
• Capable of making sound decisions under pressure and managing competing priorities.
• Proven ability to lead and motivate teams in a fast-paced environment.
• Strong interpersonal and communication skills, both verbal and written.
• Ability to provide constructive feedback and foster a culture of accountability.
• Experience with process improvement initiatives and change management.
• Ability to learn and adapt to new systems and tools quickly.
• Comfortable working with dashboards, reports, and performance metrics.

QUALIFICATIONS

• Bachelor’s degree in finance, accounting or equivalent preferred.
• 3–5 years of AR/AP or billing experience, preferably in the transportation or logistics industry.
• Minimum of 1 year of leadership or supervisory experience.
• Proficiency in Microsoft Office products, particularly Excel for reporting and analysis.
• Ability to work independently and make decisions within established guidelines.
• Must maintain confidentiality and a professional corporate image.

PHYSICAL DEMANDS & WORK ENVIRONMENT
Work Environment: Job is performed in a general office environment, on site.

Physical Requirements
NP Not Present
O Occasional (Up to 25% of time)
F Frequent (26%-74% of time)
C Constant (75% or more of time)