The Supervisor, Medical Referrals schedules and pre-registers patients for exams and procedures with specialists and providers outside of the primary care physician's office. The Supervisor, Medical Referrals works within, prescribed guidelines and procedures. You will use judgment, requiring analysis of variable factors to solve basic problems. Additionally, the Supervisor collaborates with management and top professionals/specialists in selection of methods, techniques, and analytical approach.
The Supervisor, Medical Referrals gathers and communicates all relative information and preparation instructions to patient and referring providers. Decisions are typically related to schedule, plans and daily operations. Perform escalated or more complex similar work, and supervise a group of typically support and technical associates; coordinates and provide daily oversight to associates. Ensure consistency in execution across team. Hold team members accountable for following established policies.
NOTE: This role is Hybrid. We expect strong market wide center presence.
Location
CenterWell Senior Primary Care office located in:
Houston, TX
You will report to the:
Market President, Primary Care
Required Qualifications
· Bachelor's Degree or equivalent or 4 - 6 years in a physician office, health care, or managed care environment
· Experience in ICD-9, ICD-10 and CPT coding
· Prior management or supervisor experience
· Highly proficient with Microsoft Office products
· Valid driver's license and/or transportation necessary
· Humana considers this role to be in a patient facing environment and runs its Tuberculosis (TB) screening program, which includes this role. If selected for this role, we will require you to screen for TB.
· Must be passionate about contributing to an organization focused on improving consumer experiences
Other Qualifications
· Certified Medical Coder with one of the following active certifications and with a high degree of competency (CPC, CPC-H, or CPMA from AAPC; or CCA, CCSP, CCS from AHIMA)
· ICD-10 Certification
· CRC Certification through AAPC
· MRA and HEDIS knowledge
Alert
Humana values personal identity protection. Please be aware that we may ask applicants to provide their Social Security Number if we do not already have it on file. Humana will send an email from Humana@myworkday.com with instructions on how to add the information into your official application on Humana's secure website.
Interview Format – HireVue
As part of our hiring process for this opportunity, we will use interviewing technology called HireVue to enhance our hiring. HireVue allows us to quickly connect and gain valuable information from you about your relevant experience at a time that is best for your schedule.
#LI-MM1
#LI-Onsite
Scheduled Weekly Hours
40
Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.$65,200 - $89,000 per yearThis job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.
of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
About CenterWell Senior Primary Care: CenterWell Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. Our unique care model focuses on personalized experiences, taking time to listen, learn and address the factors that impact patient well-being. Our integrated care teams, which include physicians, nurses, behavioral health specialists and more, spend up to 50 percent more time with patients, providing compassionate, personalized care that brings better health outcomes. We go beyond physical health by also addressing other factors that can impact a patient’s well-being.About CenterWell, a Humana company: CenterWell is a leading healthcare services business focused on creating integrated and differentiated experiences that put our patients at the center of everything we do. The result is high-quality healthcare that is accessible, comprehensive and, most of all, personalized. As the largest provider of senior-focused primary care, a leading provider of home healthcare and a leading integrated home delivery, specialty, hospice and retail pharmacy, CenterWell is focused on whole health and addressing the physical, emotional and social wellness of our patients. CenterWell is part of Humana Inc. (NYSE: HUM). Learn more about what we offer at CenterWell.com.
Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
CenterWell is a leading health care services business focused on creating integrated and differentiated experiences that put our patients at the center of everything we do. The result is high quality health care that is accessible, comprehensive, and, most of all, personalized. As the largest provider of senior-focused primary care, one of the leading providers of home health care, and a leading integrated home delivery, specialty, hospice, and retail pharmacy, CenterWell is focused on whole health and addressing the physical, emotional and social wellness of our patients. CenterWell is part of Humana Inc.
