Job Description

Job Location: CVCNG - Gainesville (Main) - Gainesville, GA 30501

Position Type: Full TimeEducation Level: High School Diploma/GED

Travel Percentage: Up to 50%

Job Shift: Day

Job Category: Other PositionsUS Heart and Vascular is needing a Medical Front Office Supervisor to join our team at Cardiovascular Clinic of North Georgia in Gainesville, GA

Position Summary

Supervises the operations and staff of medical office/clinic(s) front desk, assuring all staff adhere to standard operating procedures, resulting in efficient and smooth operations and a high level of service and patient care.

Responsibilities & Duties

• Directs the workflow and processes of the front desk.
• Interviews, selects, hires, orients, and trains and new employees.
• Establishes performance standards, procedural guidelines, and policies.
• Evaluates staff performance and administers corrective actions when needed.
• Provides technical support and guidance to front desk staff, sharing expertise and knowledge.
• Handles and resolves guest/patient issues, and complaints, satisfactorily when they arise.
• Communicates, collaborates, and coordinates with other departments to fulfill patient needs.
• Assures computer and other equipment is functioning properly.
• When position requires travel to/from other locations, ensures vehicles are operated and maintained in compliance with all safety, regulatory, and company requirements.
• Fosters a team-oriented environment by encouraging cooperation, providing support, and resolving conflicts constructively.
• Demonstrates integrity, professionalism, and respect in all interactions Follows processes and policies for the organization.
• Reports to work as scheduled, ready to perform duties, and promptly notifies the supervisor of any attendance issues.
• Adapts to changing priorities, processes, and business needs.
• Performs other duties as assigned.

Minimum Qualifications

• High School diploma or GED from accredited institution.
• Two (2) years medical office experience.
• If the individual in the role will be driving for work purposes, a current valid state driver’s license and required minimum auto insurance coverage.
• Cardiology Practice experience preferred but not required
• Supervisory experience preferred but not required

Why Choose Us?

• Comprehensive benefits package
• Monday-Friday schedule
• CME allowance

Qualifications