Job Description

Job ID: 62804
Job Category: Utility Management
Division & Section: Transportation Services, Street Permits
Work Location: Various, see below
Job Type & Duration:Full-time, 2 Permanent and 1 Temporary (12 months) vacancies
Salary: $94,905.00 - $128,386.00
Hiring Zone: $106,063.00 - $114,994.00
Shift Information: Monday to Friday, 40 hours per week
Affiliation: Non-Union
Number of Positions Open: 3
Posting Period: 11-Mar-2026 to 25-Mar-2026

Work Locations:

• 320 Bering Ave.
• 64 Murray Rd.
• 8270 Sheppard Ave. E.

The Transportation Services Division’s Utility Management Unit is seeking three (3) Supervisor, Maintenance Contract Inspections to lead a high performing team responsible for ensuring the safe, consistent, and compliant delivery of utility related construction activities within the municipal right of way. In this leadership role, you will oversee all inspection functions from active construction through restoration and warranty ensuring work is performed in compliance with City standards and specifications and permit conditions.

This is an exciting time to join the Street Permits, Utility Management team, which is transforming how Toronto manages and provides oversight to utility work within the right-of-way. The unit plays a critical role in protecting public infrastructure, supporting responsive customer service, and enabling safe and efficient construction in the right of way.

As Supervisor, you will provide direction to inspection staff, administer service contracts, coordinate with utilities and stakeholders, and champion the use of corporate systems and data to improve compliance, performance, and service delivery. You will lead and mentor a team of professional technical staff, oversee day to day inspection operations, and work closely with utilities, their contractors, and internal partners to ensure work is completed safely, consistently, and in full compliance with City standards. You will also play a key role in modernizing inspection processes, strengthening accountability, and advancing continuous improvement across all stages of construction and restoration. The role is essential to preserving the integrity of City infrastructure and delivering responsive, solution oriented service to residents, utilities, and partners.

Major Responsibilities:

• Supervises staff in the delivery of the assigned inspection program and is accountable for unit operations; establishes performance and quality standards to ensure inspection activities conform to City standards, policies, and service level requirements.
• Oversees inspection services for utility, third-party, and City-performed works within the municipal right-of-way, including excavation, temporary reinstatement, permanent restoration, and warranty-period inspections of pavement, curb, sidewalk, and boulevard assets.
• Ensures permanent restorations associated with utility and third-party works comply with all City standards and conditions; ensures deficiencies identified during construction or within the warranty period are documented, tracked, and corrected through follow-up inspections.
• Ensures service requests, complaints, and deficiencies related to utility and right-of-way works are investigated, prioritized, tracked, and resolved within established service level standards.
• Implements operational plans and recommends policies, procedures, and best practices related to inspection activities, utility coordination, right-of-way restoration, warranty management, contract management, health and safety, and service response.
• Supervises, motivates, trains, and supports assigned staff; fosters effective teamwork, high-quality work standards, continuous learning, innovation, and professional development.
• Oversees day-to-day staff operations, including work scheduling and assignment, vacation and overtime authorization, performance evaluation, grievance handling in accordance with collective agreements, and recommending disciplinary action when required.
• Participates in workforce planning and staffing activities, including hiring, backfilling, and temporary staffing; contributes to recruitment, selection, assessment development, and onboarding.
• Administers contracts and service agreements, monitoring scope, budgets, performance, quality assurance, specifications compliance, and warranty obligations.
• Reviews and approves contractor payments related to inspection and restoration activities, including evaluating quantities, negotiating extra work, change orders, and claims.
• Coordinates inspection activities with utility companies and external agencies to resolve restoration, access, scheduling, compliance, warranty, and service request issues.
• Develops and supports health and safety practices for inspection staff, including participation in workplace incident investigations and implementation of corrective actions.
• Liaises with Corporate Labour Relations staff on grievances or arbitration matters and recommends courses of action as required.
• Liaises with Fleet Services regarding vehicle requirements, availability, and maintenance to support inspection operations.
• Conducts and attends pre-construction, progress, and coordination meetings; ensures accurate and complete inspection, restoration, warranty, and contract records are maintained in accordance with City policies, audit requirements, and the Contract Inspection Manual.
• Provides front-line customer service by responding to inquiries and concerns from residents, Councillors, utilities, contractors, and internal City divisions in a professional and timely manner.
• Manages investigations and prepares documentation related to claims, audits, legal proceedings, and litigation; represents the Division/Department at hearings, court, or tribunal proceedings as required.
• Ensures effective use and administration of corporate systems, including Maximo, RACS, GPS, and related tools, to track inspections, restoration status, warranty items, service requests, deficiencies, productivity, and performance metrics.

Key Qualifications:

1. Post-secondary degree or diploma in Construction Management, Civil Engineering/Civil Engineering Technologist/Technician and/or the equivalent combination of education and experience.
2. Considerable experience overseeing third‑party contractors, including managing contracts and inspecting construction methods, materials, and installations for compliance with required standards.
3. Considerable experience leading, planning and providing work direction for technical and administrative staff, contractors, and consultants in a unionized and/or non-union environment.
4. Considerable experience resolving issues and escalations from staff, members of the public, contractors and external agencies including utility companies.
5. Must possess and be able to maintain a valid Province of Ontario class "G" driver's licence and be eligible to qualify for a City driver's permit including the ability to drive during various inclement weather conditions.

The candidate should also have:

1. Proficient computer skills to utilize a variety of software including Microsoft Office Suite (e.g. Word, Excel, PowerPoint and MS Outlook) with the ability to use SAP, Maximo, RACS (Road Allowance Control System) and/or other municipal maintenance management including budget systems would be an asset.
2. Knowledge of relevant legislation, regulations, codes, collective agreements and policies including City of Toronto Standards and Specifications for road works, Ontario Provincial Standards and Specifications (OPSS), the Construction Act, Occupational Health and Safety Act, Employee Standards Act and other applicable legislation.
3. Ability to read and interpret technical drawings, specifications and reports.
4. Ability to work beyond normal business hours, on standby, nights and weekends including various shifts and drive in inclement weather conditions.
5. Ability to effectively represent the Division and to maintain relations and work with community and interest groups, the general public, elected officials, internal and external clients and consultants.
6. Experience with AutoCAD, Microstation, SketchUp, and/or ArcGIS or QGIS would be considered an asset.

Note To Current City of Toronto Employees
City of Toronto employees are eligible to apply for the posted job opportunity, but cannot hold two different jobs. To be considered for this job posting, you must indicate that you are a "Current City of Toronto employee" on the on-line application form, and provide your "Employee Number".

Equity, Diversity and Inclusion
The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity

Accommodation
The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request Learn more about the City’s Hiring Policies and Accommodation Process