Job Description

Supervisor, Luggage Handler

Department: Guest Services

Employment Type: Seasonal - Full Time

Location: Holland America Denali Lodge

Description

Service Excellence. Performance. Integrity. Teamwork. Consistency. Innovation.

Every great journey begins with a well-packed bag—and you’re the hero who ensures it arrives safely! As the Luggage Handler Supervisor, you’ll guide a dedicated team in collecting, loading, and distributing guests’ belongings with care and precision. From the moment they arrive to the moment they settle into their Alaskan home-away-from-home, you make sure their luggage travels smoothly alongside them. This role is more than logistics—it’s about creating peace of mind and setting the tone for unforgettable adventures. If you’re organized, energetic, and ready to lead with purpose, this is your chance to be part of something truly memorable!

RESPONSIBILITIES

• Supervises and motivates the luggage team.
• Transfers luggage to and from guest rooms from loading areas and a variety of vehicles.
• Organize, sort, tallies, tag, and labels guest luggage daily.
• Ensures safe storage, collects and distributes ticketing of guests' personal items, and hand-carry luggage.
• Greet guests and provide escort or transportation to rooms and other locations as needed.
• Deliver messages, and guest amenities, and run errands while providing excellent customer service in a prompt and courteous manner.
• Assists with misplaced and damaged luggage.
• Communicates frequently with supervisors and other team members via radio for service or technical updates, requests, or concerns.
• Assist with guest service, front desk, and housekeeping duties during peak busy times and unexpected events, such as power outages.
• May respond to alarms and assist in the events of an emergency in accordance with company policies, procedures, and guidelines.

REQUIREMENTS

• Must be able to lift 50 lbs./23kg.
• Valid Driver’s License (not revoked or suspended) with fewer than three moving violations. A Motor Vehicle Report (MVR) will be requested.
• Must pass a pre-employment background check.
• Minimum age of 18 years is required to reside in company housing, where available.
• Must be eligible to work in the United States. Holland America-Princess is unable to sponsor or take over sponsorship of employment visas at this time (e.g., H-2B status).

KNOWLEDGE, SKILLS, & ABILITIES

• Ability to organize and prioritize work, and maintain attention to time constraints, while working in a team or group environment.
• Ability to work in a fast-paced environment with multiple tasks and external influences.
• Ability to work independently with minimal supervision while achieving daily goals.
• Ability to support and comply with company policies, procedures, and guidelines including support and comply with company health and safety standards.
• Ability to stand/walk/work on feet for a minimum of 8 hours per day.

Benefits

• Travel - FREE CRUISE AFTER YOUR FIRST SEASON!
• Reward for Referral Program
• Experience – Of a lifetime!
• Rewards & Incentives
• Community Service
• Employee Activities
• Professional Growth

HAP Alaska Yukon is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability or protected veteran status.