Exciting new opportunity in travel retail, delivering exceptional service while working in a fast-paced, dynamic environment!
We are currently looking for an experienced, enthusiastic leader to join the team. Not only do you need a passion for retail, but you must also be able to deliver a great customer experience through being resourceful and responsive to the changing needs of the business and team members.
Job purpose:
Outstanding service is the heart of our business, our aim is for customers who enter our stores, be greeted by a friendly team of Sales Advisors, who can offer expert help and advice. As a Supervisor your primary role will be to manage, lead and inspire your team to deliver high standards of customer service, enabling them to increase sales and deliver consistently high standards of customer satisfaction.
This role is for our Discover store at Gatwick Airport.
Contract: 37.5 hours per week, across 5 days
Benefits: Simplyhealth cash plan, Retail Trust, life insurance, on-site parking and up to 25% in-store discounts
Bonus: Performance based bonus scheme, paid annually on achievement of objectives.
Key responsibilities:
- To deliver customer service in line with OSCAR Service standards
- To generate ideas for driving the business and the team forward
- To develop a motivated and empowered team through a positive management style
- Staff recruitment, planning and training
- To use relevant processes and policies to control the security of people, stock and cash
- To ensure compliance with the relevant legislation and terminal safety responsibilities as defined in the induction and period training
- The control of costs in accordance with agreed budgets
- Adherence to cash and stock control policies, ensuring and assisting others to do the same
- Responsible for team of Sales Advisors / Replenishment Assistants
Skills & Experience
- Previous experience at supervisory or managerial level in a retail (or similar) is essential
- An understanding of budgets & targets and the ability to deliver and improve them essential
- Excellent Communication skills (both verbal & written)
- Ability to work in a team or individually depending on the needs of the business
- Be able to remain professional and courteous under pressure
- Excellent interpersonal skills and team working
- Self-motivated
- Ability to quickly learn about systems, new products and procedures
100% Customer Focus
- Manage the team of Sales Advisors, ensuring they are motivated, engaged and always delivering excellent customer service
- Coaching the team to deliver service in line with our internal OSCAR model
- Rewarding and recognising excellence within the team
Stock Management
- Ensuring the store is fully replenished
- Goods receiving duties
- Stocktaking and inventory compliance
- Merchandising & pricing completed to standard
Housekeeping/Health & Safety
- Keeping the store well presented at all time
- Ensure the safe usage of all the cleaning materials
- Ensuring store and stock rooms are kept tidy in line with H&S
Security
- Ensuring security of stock on shop floor and compliance of till inventory
- Responsible for the shop floor security when on shift
- Awareness of potential security risks out with store and part of the wider airport
Our values: Can you feel the HEAT?
Whatever role you deliver for Lagardère Travel Retail, part of your responsibility is to represent and uphold our company values everyday:
HONESTY - Working ethically | Fostering a culture of openness | Treating each other fairly | Being considerate
EXCELLENCE - Delivering first class customer service | Upholding high store standards | Showcasing prestigious brands
AGILITY - Working in a fast-paced environment | Adapting well to change | Always striving to improve
TEAM SPIRT - Working together as one team | Supporting each other | Being active partners in our wider communities
Our company:
One of the two divisions of the Lagardère group, Lagardère Travel Retail is a pioneering global leader in the travel retail industry and the only operator to have established a comprehensive and world-recognised leadership across multiple business activities.
Cumulating more than 170 years of experience in travel retail since the opening of the first bookstore in 1852 at Paris Gare de Lyon, we deliver new experiences for travelers every day.
Operating over 5,000 stores across Travel Essentials, Duty Free & Fashion and Foodservice in airports, railway stations and other concessions in 42 countries worldwide, we generated €5.2bn sales in 2022.
At Lagardère Travel Retail we believe an inclusive and diverse culture can help businesses and people thrive. We are committed to create a work environment where our people can fulfil their potential and be themselves and to support each and every one of them in achieving their ambitions. We welcome and consider all applicants regardless of their background and can ensure all candidates will receive a fair and equal treatment.
We harness our pioneering culture to make travel more enjoyable with bespoke offers and experiences.
We invest our world-class global expertise and local knowledge to create value for all our stakeholders:
We build and implement value-creating partnerships and environments that perfectly address the operational and commercial expectations of landlords, and where brand partners can reveal their uniqueness.
We deliver to travelers the experience and level of service they need and deserve.
We offer a work environment where employees can fulfill their potential and be themselves.
We actively champion the more sustainable future of Travel Retail through our comprehensive CSR strategy, covering all aspects of where we, as a business, have an impact and can make a difference.
With the longest standing expertise of holistically serving the needs of travelers and partners across Travel Essentials, Duty Free & Fashion and Foodservice, we operate over 4,970 stores in airports, railway stations and other concessions in 51 countries. In 2024, we have generated €7.6 bn in sales (100%).
