Job Description

Our present and future success depends on the creative and dedicated people of our company who demonstrate the principles outlined in the APS Promise: Design for Tomorrow, Empower Each Other and Succeed Together.

Supervisor IT Information Services Business Analysis | Palo Verde

This role leads the business analysis function that connects technology solutions with real operational needs at APS’s Palo Verde site. By guiding how systems are supported, improved, and implemented, the Supervisor ensures teams have the right tools to work safely, efficiently, and reliably. The impact is felt across projects that keep critical systems running—supporting APS’s mission to deliver dependable power and serve the communities of Arizona.

What Your Day Would Be Like:

• Lead and support a team of business analysts as they translate business needs into practical IT solutions
• Partner with IT, operations, and business stakeholders to shape system improvements that actually work in the field
• Oversee activities like process mapping, requirements gathering, user acceptance testing, and change readiness
• Balance team workload across active projects, support needs, and system enhancements
• Stay connected to current system performance, emerging issues, and opportunities to improve how work gets done
• Supports Palo Verde Information Services software license renewals and O&M budgeting activities

Who We’re Looking For:

• Experience leading or coordinating business analysis work in an IT or systems environment
• Strong understanding of application support, system implementations, and system enhancements
• Ability to guide teams through requirements gathering, testing, and change management efforts
• Collaborative leadership style with clear communication and organizational skills
• Someone who can manage multiple priorities while keeping teams aligned and supported

Minimum Requirements

Supervisor IT Information Services Business Analysis | Palo Verde

• Bachelors degree in Computer Information Systems, Business or other job-related field from an accredited college or university
• plus six (6) years related experience as a business analyst or similar role is required.
• In lieu of Bachelor's degree, a combination of education and experience equaling 10 years is required. Demonstrated leadership skills required. Experience supporting all phases of an IT project lifecycle from conception & initiation to project close required.

Preferred Special Skills, Knowledge or Qualifications:

• Demonstrated high quality oral, written and presentation communication skills; interpersonal and people management skills; and demonstrated experience in project management. Strong interpersonal savvy in dealing with all levels of management and front-line personnel.
• Recognizes that different levels of personnel require different forms, frequency, and channels of communication. Overall understanding of the company's organizational and operating structure.
• Familiarity with business units supported by IT and the services they deliver.
• Excellent teamwork and collaborative skills.
• Experience in various Agile roles such as Product Owner, SCRUM Master and SCRUM Team member is desired
  
  Nuclear requirement:
  Any PVNGS employee may be called upon to serve as a member of the Emergency Response Organization (ERO) and will be expected to fulfill their obligation as an ERO member.
  Any PVNGS employee may be called upon to support a refueling or short-notice outage.
  This includes line roles and responsibilities as necessary to execute outage activities.
  These are conditions of employment at PVNGS.
  
  

Major Accountabilities

1) Leads the day-to-day activities of a business analyst team that supports the delivery of software changes/enhancements/deployments for various systems across the enterprise.
Provides the right guidance and coaching to ensure your team Is effective in requirements elicitation, business requirements documentation as well as software testing.
Ensures preferred technical architecture and business requirements are balanced to provide effective systems solutions, sound architecture, and cross-system integration objectives.
2) Independently leading and facilitating requirement gathering meetings, workshops and stakeholder interviews across multiple administrative programs.
3) Partnering with business stakeholders, technical teams and vendors in requirements elicitation, documentation and management, design, testing, readiness, and implementation activities.
4) Applying business process modeling techniques in identifying the needs of stakeholder groups to develop current and future process models.
5) Serving as the liaison between the customer and the delivery/development team.
6) Coordinating with the training team to provide end-user training for new projects and major enhancements to applications.
7) Leads the team in the resolution of technical issues by identifying, recommending, and implementing appropriate solutions.
8) Manages work group costs within approved budget.Continually works to improve department work processes.
9) Supports unit level strategic plans that align with corporate and Information Technology plans.
Supports client planning process and prioritization for systems technology implementation.
Assigns, directs, facilitates, reviews and approves unit work activities to ensure effectiveness and productivity of the work unit.
Maintains knowledge and understanding of business processes.
Leads work activities to meet client expectations.
10) Develops and retains a highly skilled technical team by implementing performance management program and ensuring staff has the technical and business skills to support the objectives of the organization.
Develops team and guides their efforts to continually improve the delivery of system solutions.
Provides feedback, coaching and training and development opportunities to create a high performing team.

Export Compliance / EEO Statement

This position may require access to and/or use of information subject to control under the Department of Energy's Part 810 Regulations (10 CFR Part 810), the Export Administration Regulations (EAR) (15 CFR Parts 730 through 774), or the International Traffic in Arms Regulations (ITAR) (22 CFR Chapter I, Subchapter M Part 120) (collectively, 'U.S. Export Control Laws'). Therefore, some positions may require applicants to be a U.S. person, which is defined as a U.S. Citizen, a U.S. Lawful Permanent Resident (i.e. 'Green Card Holder'), a Political Asylee, or a Refugee under the U.S. Export Control Laws. All applicants will be required to confirm their U.S. person or non-US person status. All information collected in this regard will only be used to ensure compliance with U.S. Export Control Laws, and will be used in full compliance with all applicable laws prohibiting discrimination on the basis of national origin and other factors. For positions at Palo Verde Nuclear Generating Stations (PVNGS) all openings will require applicants to be a U.S. person.

Pinnacle West Capital Corporation and its subsidiaries and affiliates ('Pinnacle West') maintain a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, recruiting, hiring, promoting, compensating, reassigning, demoting, transferring, laying off, recalling, terminating employment, and training for all positions without regard to race, color, religion, disability, age, national origin, gender, gender identity, sexual orientation, marital status, protected veteran status, or any other classification or characteristic protected by law.

For more information on applicable equal employment regulations, please refer to EEO is the Law poster. Federal law requires all employers to verify the identity and employment eligibility of every person hired to work in the United States, refer to E-Verify poster. View the employee rights and responsibilities under the Family and Medical Leave Act (FMLA)
In compliance with the Drug Free Workplace Act of 1988, the Company is committed to a work environment that is free from the effects of alcohol and controlled substances, and free from the abuse or inappropriate use of prescribed and over-the-counter medications. The Company requires employees to be subject to drug and alcohol testing that is job-related and consistent with business necessity, regulatory requirements and applicable laws.

Hybrid: Employees in hybrid roles work both in their home offices (virtually) and alongside their colleagues (in person).

In order for employees to build strong relationships and to promote meaningful in-person interactions, hybrid employees are expected to work about 40% of their time in-person at an APS or other (non-home office) location.

• Employees are expected to reside in Arizona (or New Mexico for Four Corners-based employees).
• Working from a home office requires adequate technology and an appropriate ergonomic set up.
• Role types are subject to change based on business need.

Any PVGS employee may be called upon for random Fitness For Duty Testing (FFD) during scheduled working hours. Employees must report to FFD at Palo Verde as soon as reasonably practicable, but no more than 120 minutes after being notified. Employees who are onsite when notified will have no more than 60 minutes to report after being notified.