Job Description

Production Supervisor

The Production departments create personalized gifts for our customers. The Production Supervisor is responsible for overseeing daily operations within a production warehouse environment to ensure a consistent, efficient, and high-quality product is delivered to meet customer expectations.

This role is accountable for driving department performance, maintaining operational standards, and leading teams to meet productivity, quality, and safety goals.

Shift

1st Shift: 6:30 AM – 3:00 PM
Peak schedule may vary based on business needs

Flexible to support 2nd shift during peak season

Duties and Responsibilities

• Monitor daily department efficiencies using reports, calculations, and tracking data
• Inspect and distribute picked materials to production lines and personnel
• Continuously monitor backlog for movement on all orders, with a focus on express orders
• Operate department-specific production equipment as needed
• Ensure equipment settings are accurate and aligned with production needs
• Lead, guide, and support POC’s and production staff to meet required output levels
• Perform routine maintenance and assist the auto production team in diagnosing and repairing equipment
• Report and address safety concerns, policy violations, and quality issues
• Lead training efforts and make staffing adjustments as needed
• Promote a positive work environment with high morale and performance expectations
• Hold team members accountable for attendance, punctuality, and performance standards
• Perform additional department-specific tasks as assigned

Skills & Qualifications

• Strong training and facilitation skills
• Excellent interpersonal, communication, and listening skills
• Ability to maintain a clean and organized work area
• Demonstrates energetic and motivating leadership behavior
• Ability to identify and recommend process improvements
• Capable of delegating tasks and multitasking effectively
• Strong understanding of production lines and equipment capacity
• Proficiency in Windows-based computer applications
• Demonstrates initiative and willingness to learn and grow
• Bilingual (English/Spanish) preferred

Qualifications

• Education & Experience

  • High school diploma, GED, or equivalent required
  • Minimum of 1 year of related experience and/or training, or equivalent combination of education and experience

  Work Environment & Requirements

  • Ability to sit or stand for extended periods (8+ hours)
  • Strong attendance, punctuality, and reliability required

  Additional Information

  • Additional duties, responsibilities, and skills may be required based on individual department needs

The expected hourly pay range for this position is $23.00 to $28.00 per hour Actual compensation will be determined based on experience, skills, internal equity, and other factors permitted by law.

To support our commitment to being an employer of choice, we offer comprehensive and competitive health, wellness, and additional benefits to eligible full-time team members. Benefit eligibility may vary based on location, average hours worked, and length of service.

Benefits may include*:

• Medical, dental, vision, life, and disability insurance for the associate and eligible dependents
• Flexible Spending Account (FSA)
• Health Savings Account (HSA)
• 401(k) retirement savings program
• Mental health resources and Employee Assistance Program (EAP)
• Paid vacation time (accrued based on hours worked and tenure)
• Paid company holidays
• Employee discount across our family of brands
• Potential eligibility for annual merit-based compensation increases, where applicable

*Exact benefit terms, conditions, and eligibility requirements are governed by official plan documents and applicable law. The Company reserves the right to modify, amend, or terminate benefit plans and programs at any time.