Job Description

Join our Health & Annuities Solutions team as a Supervisor, Individual New Business & Underwriting, supporting our Supplemental Health products. In this role, you’ll lead daily operations for an underwriting team, balancing workflow management, quality, and capacity while delivering a strong customer experience. You’ll drive operational excellence, continuous process improvement, underwriting performance, and team development.

While this position may be performed remotely, candidates located within a reasonable driving distance of our home office in Omaha, NE may be asked to work onsite occasionally (1–2 days per week). Omaha-area candidates are preferred but not required.

WHAT WE CAN OFFER YOU:

• Estimated Salary: $75,500 - $97,000, plus annual bonus opportunity.
• 401(k) plan with a 2% company contribution and 6% company match.
• Work-life balance with vacation, personal time and paid holidays. See our benefits and perks page for details.
• Applicants for this position must not now, nor at any point in the future, require sponsorship for employment.

WHAT YOU'LL DO:

• Lead, coach, and develop an underwriting team by assigning work, monitoring performance, and supporting employee growth and engagement.
• Support Supplemental Health operations to ensure quality, efficiency, and service excellence.
• Provides hands‑on operational support, including invoice management and account reconciliation, and flexes to support other supervisors across Health & Annuity Underwriting teams to ensure continuity and capacity when applicable.
• Promote a continuous improvement mindset and help implement process enhancements that improve customer experience and operational effectiveness.
• Manage workflow, production, and staffing priorities to ensure service expectations and business goals are achieved.
• Partner with internal teams, sales partners, brokers, and other stakeholders to resolve escalations and support business objectives.
• Serve as a subject matter resource for underwriting processes, systems, and regulatory requirements.
• Support change management initiatives and help teams adapt successfully to evolving business needs.

WHAT YOU’LL BRING:

• Strong leadership, coaching, and relationship-building skills.
• Ability to communicate clearly and professionally, both verbally and in writing.
• Analytical and problem-solving skills with the ability to make sound decisions in a fast-paced environment.
• Experience managing priorities, workflows, and team performance.
• Strong organizational skills and the ability to influence and collaborate across teams.
• Proficiency with business software applications including spreadsheets, email, and word processing tools.
• You promote a collaborative culture, value different ideas and opinions, and listen courageously, remaining curious in all that you do.
• Able to work remotely with access to a high-speed internet connection and located in the United States or Puerto Rico.

PREFERRED:

• Experience in the insurance industry, ideally within underwriting operations.
• Knowledge of Long Term Care (LTC), Supplemental Health, or related insurance products.
• Previous supervisory, team lead, or people leadership experience.

We value unique experience, skills, and passion for innovation. If your experience aligns with the listed requirements, please apply!

If you have questions about your application or the hiring process, email our Talent Acquisition area at careers@mutualofomaha.com Please allow at least one week from time of applying if you are checking on the status.

Stay Safe from Job Scams
Mutual of Omaha only accepts applications from mutualofomaha.com/careers Legitimate communications will come from '@mutualofomaha.com.' We never request sensitive information or extend job offers without conducting interviews. For more details, check our Hiring FAQs Stay alert for scams and apply securely!

Fair Chance Notices