Job Description

The Supervisor, Indirect Funding, oversees the daily operations of the indirect funding team, ensuring accurate, efficient and compliant processing of indirect loans. The incumbent will serve as a liaison that collaborates with external dealership partners, underwriters, and internal departments to resolve concerns and issues while also assisting the funding team, providing guidance and direction to meet departmental and organizational objectives.

Primary Responsibilities & Duties

Manage the daily workflow of business through the funding department. Assist the Funding Manager with leading, managing, training, and developing the Indirect Funding team to meet departmental and organizational objectives. Act as a liaison with dealerships, building and maintaining relationships to facilitate loan origination and resolve issues. Ensure accurate and efficient onboarding, funding, file maintenance and documentation on all Indirect loans. Monitor and audit funding activities to ensure established credit union policies and procedures are met. Ensure stipulations and conditions of loans have been reviewed and are acceptable by credit union guidelines. Review documents for potential fraud; communicate suspected fraud and/or discrepancies to Management and appropriate credit union leaders. Interact with dealers, members, and/or credit union staff to obtain missing or invalid information and documentation to complete funding processes. Partner with the Funding Manager and Operations Specialist to enhance system functionality and user experience within the Loan Operating System. Configure Indirect dealers in department systems including programming in the LOS. Maintain dealer files and assist with regular due diligence on active dealers, and update dealer information and contacts as they change. Responsible for maintaining and updating Everwise documents and communication to dealers within Dealertrack, Route One and App One systems. Process and maintain the Indirect monthly reserve payouts, charge backs and paid loans to dealer partners. Responsible for creating and distributing monthly Repo Report to Indirect department. Assist and work closely with other business units on collection of outstanding vehicle titles, delinquent loans, loan servicing issues, fraud files and other issues as needed. Assists Indirect Lending staff with keeping the loan origination system functioning as expected. Assumes additional responsibilities as assigned to assist with the growth of the credit union and the Indirect Lending department.

Knowledge/ Skills:

• Strong interpersonal and communication skills.
• Proficient in Microsoft Office Suite and data entry.
• Strong problem-solving skills that involve multiple variables.
• Ability to effectively present information and engage with clients in person and over the phone.
• Ability to perform efficiently while working under deadlines and time constraints.
• Strong leadership and people management skills with the ability to lead difficult conversations utilizing tact and discretion.

Minimum Requirement

• High School Diploma, GED or equivalent certification.
• 2+ years of experience in Indirect Funding or comparable experience in a related field and knowledge of financial services.
• Leadership experience preferred.
• A thorough understanding of consumer lending regulations such as the Equal Credit Opportunity Act (Regulation B) and Truth in Lending (Regulation Z).

Everwise is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.