Job Description

Job Title: Supervisor, Incline Base Camp
Job Pay Range: $16.00/hr.

The Broadmoor is committed to creating a culture of family and community while simultaneously providing a genuine, unforgettable experience for our guests and team. This role will play a key part in continuing to uphold our reputation and providing exceptional service to our guests.
Now Hiring for our 2026 Incline Base Camp Team at The Broadmoor’s Manitou & Pikes Peak Cog Railway!  Are you enthusiastic about providing exceptional customer service by assisting guests throughout their entire shopping experience? Located in the beautiful town of Manitou Springs, Colorado, the Manitou Incline draws more than 2,000 guests per day. Work in the unique gift shop & coffee shop where you will be able to provide top notch hospitality and welcome guests into a gift shop representing the excitement, and awe of conquering the Manitou Incline. Live. Work. Explore.
Our employees represent The Broadmoor brand and are Ambassadors of our Forbes Five-Star and AAA Five Diamond Standards. Learn more about The Broadmoor here.
What you will be doing:
• Successfully operate espresso machine and prepare espresso- based drinks.
• Successfully operate blender to prepare fruit smoothie drinks.
• Abide by standards set in place by the El Paso Health Department
• Shift responsibilities of closing or opening at each day.
• Responsible for smooth operation of sales floor.
• Maintain adequate merchandise levels within company guidelines.
• Evaluate space allocations for retail items.
• Assign duties to workers and schedule break periods
• Train workers in store policies, department procedures, and job duties.
• Keep inventory of supplies and equipment.
• Record delivery of merchandise compares records with merchandise ordered, and reports discrepancies to control costs and maintain correct inventory levels.
• Inspect merchandise to ensure it is correctly priced and displayed.
• Recommend additions to our selection of merchandise to be sold in department.
• Listen to customer complaints, examines returned merchandise, and resolves problems to restore and promote good public relations.
• Assist sales workers in completing difficult sales
• Selling merchandise
• Audit cash receipts as per company policy.
• Plan store layout with retail manager and general manager
This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that additional or different tasks be performed when circumstances change.
What we are looking for:
• Previous Management experience with including engaging guests, responding to concerns, executing product exchanges/returns/refunds/non-standard discounts/employee sales a plus.
• Ability to work in a fast-paced environment where project priorities, task deadlines, and assignments can change quickly and with little notice.
• A self-starter who can work with minimal supervision while working within the guidelines set by their supervisors.
• Valid Driver’s License required as this position may occasionally be required to transport guests, employees and/or inventory on or off site.
◦ Any employee driving a Broadmoor vehicle must be 18 years or older
• Occasional heavy lifting (up to 50 lbs) with a work environment that may be indoors and outdoors at times
• Enthusiastic, friendly, and energetic team member who works well with others
• Strong interpersonal communication skills
*Reasonable accommodations will be made for individuals with disabilities*
Don’t meet all the qualifications/required skills? If you are committed to joining a team that provides world-class service, we encourage you to still apply. At the Broadmoor, we are looking for exceptional team members that are willing to learn, grow and deliver 5-star service to our guests.
Why Choose The Broadmoor (Benefits)
Working at The Broadmoor is more than just a job. The Broadmoor invests in our employees by offering comprehensive benefits packages and opportunities to grow professionally. By joining our family, you will work with, and learn from, a diverse team of world-class professionals at the longest running Five-Star, Five-Diamond resort in the world.
• Benefits – Employees are offered expansive benefits including Health & Dental, 401k, local discounts. Please click here for a comprehensive list of benefits.
• Extra perks include:
• 4 tickets on the Pikes Peak Cog Railway
• Friends and Family discount on Pikes Peak Cog Railway
• 30% discount in the gift shop
• Uniform and uniform cleaning provided.
• Discounts at local businesses & attractions
• Career Development – We invest in our employees! As a member of the team, you will have the opportunity to grow your career. Whether pursuing career advancement, personal growth, or seasonal employment, we provide training and development opportunities to prepare you for your current role and future career.
Your application will not be penalized for redacting or removing any age- identifying information such as your age, date of birth, or dates of school attendance or graduation.
This posting is expected to close by the date listed at the top of the page. We encourage applicants to apply early for full consideration as this position may close sooner if a high number of applications are received. If necessary, this posting will remain open until filled.