Job Description

The position is responsible for the oversight of Airport Services as well as developing and maintaining positive client relations. The ideal candidate will have at least 2 year or more of progressive Leadership experience preferably in airline management, preferably in a contract services environment.

QUALIFICATIONS:

A. EDUCTION AND EXPERIENCE

• High School diploma or equivalent.
• College or Higher Education Preferred
• 2-4 year or more of progressive Leadership experience. Higher Education will be considered in lieu of experience.
• Excellent communication skills
• Strong computer skills; Word, Excel, data entry skills
• Flexibility, multitasking and experience working in a changing environment
• Motivated leaders who are willing to roll-up their sleeves and work alongside the employees
• Operations, Airline or Hospitality experience required

B. PERSONAL AND PHYSICAL REQUIREMENTS

• Treat all information as confidential.
• Possess the tact to deal with all levels of situations, client representatives, employees and the public.
• Must be able to sit, stand, lift, and/or bend throughout shift.
• Must pass pre-employment and random drug tests.
• Must complete a criminal background check.
• Must be able to read, understand, direct and carry out instructions in English.
• Must meet necessary requirements to obtain a security sensitive identification badge.
• Must meet necessary requirements to obtain an International/Custom Seal as required
• Must have a Valid Driver's license as required
• Must be a citizen of the United States or possess the necessary authorization from the Immigration and Naturalization Service (INS).
• Be able to resolve problem situations with employees and passengers when necessary.

C. PERFORMANCE RESPONSIBILITIES

• Manage the day-to-day operations within the primary area of responsibility over scheduling/staffing, managing daily budgeted hours, and limiting overtime of the operation.
• Perform all duties of subordinate employees as required.
• Conducting Safety Audits
• Train/retrain all personnel in airline procedures, safety procedures, and company policies
• Maintain good employee relations. Handle employee problems in an efficient and effective manner.
• Client Relations -- Effectively communicate with senior airline management and project a positive image in responding to inquiries from airlines, staff and the public.
• Adhere to company policies and procedures and participate in achievement of company objectives.
• Monitor employee activity and makes adjustments as needed.
• Handle Off Schedule Operations when Manager is not available.
• Ensure implementation of the Safety Management System (SMS)
• Implement safety plan for station
• Maintain Quality Assurance oversight for operational issues relating to performance and safety, providing suitable corrective and/or preventative actions where necessary
• Perform other duties as requested.