Job Description

HR Operations Supervisor

The HR Operations Supervisor is responsible for overseeing daily HR operational activities and ensuring efficient delivery of employee lifecycle services. This role leads a team of HR Operations specialists, ensuring accuracy of employee data, compliance with policies and local labor laws, and continuous improvement of HR processes.

This role primarily supports employees based in the Philippines, ensuring all HR operations are aligned with local regulatory requirements and organizational standards.

The position acts as a key partner to HR, business leaders, and support functions to ensure a seamless employee experience.

Duties & Responsibilities:

HR Operations

• Oversee end-to-end HR processes including onboarding, offboarding, employee movements, and data updates
• Ensure timely and accurate processing of HR transactions
• Monitor service delivery against SLAs and resolve operational issues

Team Leadership

• Supervise, coach, and develop HR Operations team members
• Allocate workload and manage team performance
• Handle escalations and support resolution of complex HR cases

HR Systems & Data Management

• Ensure accuracy and integrity of employee data in Workday
• Conduct regular audits and data quality checks
• Support reporting requirements

Stakeholder Management

• Collaborate with HR Business Partners, Talent Acquisition, Payroll, and Employee Relations and other teams
• Act as escalation point for HR Operations concerns
• Provide guidance on HR processes, policies, and systems

Process Improvement

• Identify and implement process improvements to enhance efficiency and service quality
• Support system enhancements and HR transformation initiatives

Qualifications

• Bachelor’s degree in Human Resources, Business Administration, or related field
• 5–8 years of HR experience, with at least 3 years in a supervisory or leadership role
• Experience in HR Operations or Shared Services environment

Skills & Competencies

• Strong leadership and people management skills
• Excellent communication and stakeholder management
• Strong attention to detail and organizational skills
• Problem-solving and decision-making ability
• Knowledge of HR systems (e.g., Workday, SAP, Oracle)
• Understanding of employee lifecycle processes