Job Description

Responsibilities:

• Ensures that hotel guest room quality exceeds our guest’s expectations by managing the graded room inspection program and the housekeeping variance program through coaching and discipline.
• Inspects the rooms inspectors have already inspected to improve the performance of our hotel room inspectors. Conducts training, coaching and discipline as needed.
• Manages the Graded Room Inspection program by recording the results of graded inspections and ensures that room inspectors are performing them on a timely and fairly basis.
• Personally inspects all VIP guest rooms and ensures that their requests are completed.
• Inspects guest common areas to improve the performance of our house attendants.
• Researches guest recoveries and complaints to correct the source of the service failure.
• Implements plans for all housekeeping team members as directed by the Executive Housekeeper, the General Manager, and the Director of Hotel Operations.
• Communicates priority department guest and group developments.
• Assists the Room Inspectors in daily opening and closing operations and morning briefings.
• Monitors daily laundry process to ensure quality production that is timely and efficient and provides direction to laundry leads and laundry attendants as needed.
• Performs monthly linen inventories for hotel operations and provides a recap of current monthly inventory levels and ordering needs.
• Assists the Executive Housekeeper in ordering hotel supplies as needed and within budget.
• Prepares weekly department schedules to meet business demand and meet labor budget limitations.
• Tracks weekly labor hours to stay within budget and maintains the daily guest room attendant labor report to identify guest room attendant productivity issues and addresses them.
• Assists the Executive Housekeeper in all training efforts and professional development of housekeeping team members.
• Conducts safety audits of the hotel and ensures that all team members are following proper safety procedures. Addresses all unsafe conditions.
• Must be able to stand, sit, and walk for prolong periods of time (7+ hours).
• Knowledgeable of the Indiana Gaming regulations as well as the company’s internal controls, policies, and procedures.
• Always follow the Company Service Standards model.
• Must be available for regularly scheduled work and be able to work a variety of hours, holidays, and weekends.
• Other duties may be assigned at any time.

Work Environment:

The Casino industry is a 24 Hour 365-day operation. This position will primarily be indoors under controlled temperatures. Occasional exposure to outdoor climates.

Additional Benefits:

• 401(k)
• 401(k) matching
• Medical, Dental, & Vision insurance
• Flexible spending account
• Employee assistance program
• Employee discounts
• Free parking
• Life insurance
• On-the-job training
• Paid time off
• Tuition Reimbursement

Target Salary Range:

Hourly $17.50

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.