Job Description

The Housekeeping Supervisor supports the daily operation of the Housekeeping Department by coordinating room assignments, inspecting guest rooms and public areas, monitoring productivity and quality standards, and providing guidance and support to housekeeping team members. This position serves as a key liaison between housekeeping, front office, maintenance, and other departments to ensure efficient operations and exceptional guest experience. #magnoliastlouis

Responsibilities

Operations & Guest Experience

• Oversee daily housekeeping operations to ensure efficient completion of all assigned work.
• Inspect guest rooms, public areas, and back-of-house spaces to verify compliance with cleanliness and brand standards.
• Ensure rooms are cleaned, inspected, and released in a timely manner to support occupancy demands.
• Respond to guest requests, concerns, and service recovery opportunities related to housekeeping operations.
• Communicate room status, maintenance concerns, and operational updates with Front Office and Engineering.

Leadership & Team Development

• Supervise housekeeping and laundry associates during assigned shifts.
• Provide direction, coaching, and ongoing support to team members.
• Train new associates and reinforce departmental standards and procedures.
• Monitor employee performance and productivity and address performance concerns as they arise.
• Promote teamwork, accountability, and a positive work environment.

Staffing & Daily Coordination

• Prepare, assign, and adjust daily work assignments based on occupancy and operational needs.
• Coordinate staffing resources to ensure appropriate coverage throughout the shift.
• Monitor progress of room assignments and reallocate resources as necessary.
• Manage key control, radios, and other operational equipment.
• Complete daily reports, inspection logs, and departmental documentation.
• Inventory & Departmental Resources
• Monitor inventory levels of linens, guest supplies, and cleaning products.
• Coordinate supply orders and replenishment needs with department leadership.
• Ensure housekeeping equipment is maintained and report repair needs promptly.

• Maintain organization and cleanliness of storage areas and housekeeping offices. Safety & Compliance
• Ensure compliance with all company safety, sanitation, and security standards.
• Promote safe work practices and proper use of chemicals and equipment.
• Identify and report safety hazards and maintenance issues.
• Maintain confidentiality of guest and hotel information.

Core Competencies

• Leadership and accountability
• Quality assurance and inspection
• Guest service excellence
• Team development and coaching
• Time management and delegation
• Communication and collaboration
• Problem-solving and decision-making

Physical Requirements & Work Environment

• Regularly required to stand, walk, bend, and move throughout the property for extended periods.
• Ability to frequently navigate stairs and inspect guest rooms and public areas.
• Ability to lift, carry, push, or pull up to 25 pounds.
• Work may include exposure to cleaning chemicals, laundry equipment, and housekeeping supplies.
• Ability to work effectively in a fast-paced hospitality environment

Qualifications

Qualifications

• High school diploma or GED required.
• Minimum one year of housekeeping leadership or supervisory experience preferred.
• Hospitality experience preferred.
• Strong leadership, organizational, and communication skills.
• Excellent attention to detail and quality control.
• Ability to prioritize and manage multiple responsibilities in a fast-paced environment.
• Proficiency with Microsoft Office and hotel operating systems preferred.
• Flexible availability, including weekends, holidays, and varied shifts.