As the latest jewel in the renowned Hard Rock crown, this exceptional venue is set to redefine entertainment and hospitality in Canada's capital city.

Boasting a prime location, Hard Rock Hotel & Casino Ottawa will be a stunning fusion of contemporary style and timeless rock 'n' roll flair. The moment you step inside, you'll be transported into a world of music, memorabilia and non-stop excitement.

Are you ready to experience the ultimate rock star treatment in the heart of Ottawa? Let the countdown begin!

Company: Hard Rock Ottawa Hotel & Casino

Location: Ottawa, Ontario

Job Type: Part Time Permanent

Is this a current vacancy? Yes, this is an existing open position.

Compensation:

RESPONSIBILITIES:

• Creates an atmosphere that induces guests to make Hard Rock Hotel & Casino their choice for gaming entertainment; responsible for actively building andretainingguest relations and acts as a mentor to team membersin order toprovide superior guest service.

• Conducts him/herselfin accordance withall Gaming Commission Regulations as well as departmental policies and procedures.

• Acknowledge all guestsutilizingthe 10/5 rule and using theguestname whenever possible.

• WithassistancefromHousekeepingmanagement, supervises the property’s Hotel Housekeeping Department in all daily operations.

• Creates a culture of high ethical standards,integrityand service at all times.

• Personally,assistsguests, inspect all guest rooms,solicitsfeedbackandadaptsinternal procedures accordingly.

• Implements systems that helpanticipatethe needs of our guests.

• Seeks opportunities to improve performance andimplementsaction plans for improvement.

• Works with existing Hard Rock standards and develops property-specific standards to ensure exceptional quality, value, and presentation of room product.

• Works with direct reports to conduct performance appraisals and evaluates progress toward goals.

• Creates a culture of accountability through quality control metrics forHousekeepingperformance.

• Ensures that allHousekeepingemployees have excellentinitialand ongoing training.

• Creates a culture of excellence and professionalism as it relates to customer service, employeerelationshipsand interdepartmental interactions.

• Coaches, mentors, and motivates the Housekeeping Team to provide an exceptional guest experience, consistent with industry-observed luxury travel standards (AAA / Forbes).

• Ensures integration and teamwork for the department in a positive environment.

• Participates in quality assuranceprogramand helps Housekeeping achieve a top-tier rating.

• Assure all safety policies and procedures are followed.

• Is responsible forcompletion of roomprojects.

• Accountfor andinventory linens and housekeeping supplies.

• Utilize device/HotSOSto place requests for Housemen and other departments.

• Is responsible foroverallcondition of cleanliness and functionality ofroom, by generating requests throughHotSOSREX.

• Utilizetechnology to ensure maintenance of property is consistent with industry-observed luxury travel standards (AAA/Forbes).

• Assistincreatedhousekeeping assignments andmaintainsthem to ensure efficient andaccurateexecution.

• To attend training and meetings as and whenrequired

• To report for duty punctually wearing the correct uniform/attire. Tomaintaina high standard of personal appearance and hygiene and adhere to the hotel anddepartmentpersonal appearance standards.

• Ensure prompt and discreet notification to managers and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations.

• Other duties as assigned.

QUALIFICATIONS:EDUCATION AND /OR EXPERIENCE REQUIREMENTS:

(Related education and experience may be interchangeable on a year for year basis)

• High School diploma, GED, or equivalent required.

• Minimum 2 years of experience in Hotel Housekeepingrole

• Bilingual in Spanish preferred.

ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing,etc):

• Must obtain andmaintainvalid licenses / certifications per Federal, State, and Gaming regulations.

• Must successfully passbackgroundcheck.

• Must successfully pass drug screening.

• Prior experience in the Gaming industrystronglypreferred.

• Prior experience in Tribal Gaming preferred.

• Must be at least twenty-one (21) years of age.

ABILITY TO:

• Mustpossessthe ability to deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience.

• Commitment to routinely goabove and beyondin the accomplishment of position responsibilitiesin an effort toplay a role in the achievement of organizational goals.

• Must present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.

• Mustpossessthe ability to take charge, make improvements, buildteamsand make decisions.

• Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.

• Mustpossessgood knowledge of computers.

• Must be detail oriented.

• Mustpossessexcellent time management skills.

• Must be willing and able to work flexible hours including evenings, weekends.

• Must be mobilein order tovisit guest rooms, storage areas,officesand other spaces

WORK ENVIRONMENT:

• May be exposed tocasino relatedenvironmental factors including, but not limited to, secondhand smoke and excessive noise.

• While performing the duties of this job, the employee isfrequentlyrequired to stand; walk; use hands to finger, handle, or feel; reach with hands and arms,talkor hear; and taste or smell. The employee mustfrequentlylift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depthperceptionand ability to adjust focus.

• This position requires a considerable amount of physical activity; should be able to:

• Work a full shift standing

• Lift/Push/Pull/Carry objects up to 50 lbs.

• Ability to walk, bend, kneel and climb stairs throughout full shift

• Ability to work inside and outside; Subject to all weather conditions; including sun, wind, and rain

• Ability to work with chemical/agents as needed

• Ability to work in cramped quarters; between laundry and storage areas

• Ability to work varied hours/days, including nights, weekends, and holidays as needed

• Ability tooperatehousekeeping/laundry equipment

• Hearing/speech/vision/literacy ability to have one on one communication with guests and employees and to perform job functions and duties as assigned

• Ability to function under pressure, set priorities and adjust to changing conditions

• The Casino environment is hectic, fast-pacedand often crowded and noisy. May be exposed tocasino relatedenvironmental factors including, but not limited to, secondhand smoke, excessivenoiseand constant exposure togeneralpublic.

• Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.

• Complete and adhere to specific training and requirements regarding BBP,PPEand Standards Execution.