Job Description

Sureserve is a trusted partner for housing associations, local authorities, and residents, delivering high-quality compliance and energy services. Our focus on energy efficiency, safe and compliant homes, and enhanced quality of life makes us a leader in the industry. With nationwide reach, regional expertise, and a commitment to excellent service, we are well-positioned to support our clients now and, in the future.

Salary: £40,000 per annum

Location: Leeds (LS10 1HB)

Contract Type: Permanent

Working Hours: 40

Working pattern: Monday to Friday (0800-1700)

Holiday entitlement 20 + Bank Holidays (increases with service)

About the role

Lead a team of field-based Gas Engineers across a range of domestic heating and gas maintenance contracts. Deliver safe, high-quality services while supporting and developing engineers in the field. You'll be responsible for ensuring all gas works are completed efficiently, compliantly, and to the highest standards, while driving performance, customer satisfaction, and operational excellence across your contracts.

What you’ll be doing

• Work closely with engineers, clients, and internal stakeholders, providing technical guidance, support complex fault diagnosis and installations, and carry out quality assurance checks and post-inspection audits

• Take ownership of health and safety compliance, ensuring teams follow safe working practices, risk assessments, and Gas Safe regulations at all times.

• Lead regular toolbox talks, mentor engineers and apprentices, and help create a culture of continuous improvement and professional development.

As a Supervisor, you'll have full operational responsibility for your contracts, managing engineer performance, attendance, quality standards, and productivity to ensure key performance indicators and contractual obligations are consistently achieved. You'll support contract mobilisation projects, build strong client relationships, attend contract meetings, and help resolve escalated customer concerns professionally and effectively.

You’ll also monitor performance data, produce reports, manage stock and van inventory processes, oversee equipment and tool compliance, and help translate business objectives into operational success. This is a fantastic opportunity for someone who enjoys balancing technical expertise with people leadership and operational management.

What we’re looking for

• Valid domestic and/or commercial gas qualifications. As a minimum, successful candidates must have the following: CCN1, CENWAT, HTR1, CKR1 (essential)

• Valid UK driving licence (essential)

• Previous practical experience in gas maintenance within a domestic capacity

• Proven supervisory or team leadership experience, ideally within the gas, utilities, maintenance, or housing sector

• Solid understanding of gas safety regulations and industry standards

• Strong problem-solving skills and the ability to work independently

• A professional and friendly attitude with the ability to forge strong relationships with both clients and tenants

Why Join Us

You’ll be part of a supportive team that values expertise, reliability and great customer service. We offer a positive working environment, opportunities for development and the chance to make a meaningful impact, in the communities we serve.

Benefits

We offer a range of benefits designed to support your lifestyle whilst working for Sureserve and outside of work, some of these include:

• Company vehicle and fuel card supplied

• Uniform, PPE & mobile device supplied

• Contributory pension scheme

• Life assurance

• *Enhanced maternity, paternity, adoption leave and other family friendly policies

• Sureserve Benefits Hub, accessing over 1000 retail discounts

• Virtual GP service, available for employees and immediate family

• Employee Assistance Programme (EAP)

• *Bike2Work Scheme

• *EV Car Scheme

• Employee engagement events and “Employee Voice” programmes

• Strong opportunities for career growth and development

• *Terms/qualifying criteria applies

Equal Opportunities

Sureserve is an equal opportunities employer, dedicated to nurturing a diverse and inclusive work environment. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status.

Reasonable Adjustments

As part of our commitment to Inclusivity, we offer reasonable adjustments throughout the recruitment process for individuals who may require them. If you feel you need any adjustments, please contact scnw.hr@sureserve.co.uk

Pre-employment Checks

Successful applicants will be subject to eligibility checks with a 3rd party, including the right to work in the UK and DBS checks.