Participates in developing and implementing gallery procedure that will increase tour flow from marketing channels. Develops and manages materials and equipment and builds relationships with external vendors and internal associations. Evaluates programs/channel for generating tours and implements solutions to enhance tour flow capacity. Communicates gallery strategy to sales and marketing workforce. Builds and maintains relationships with sales management, and coordinates with them to address any problems. Manages the day-to-day activities of individual contributors, customer and teams. Participates in the performance management, coaching, and selection of the marketing workforce.
Resolves guest problems quickly, efficiently, and courteously. Arrange working Schedules for Receptionist, Greeter and Hostess to make sure Sales Gallery operate with enough manpower. Maximize tour slot and occupancy by reviewing status daily report. Maintain Sales Gallery to be ready for Sales presentation at all operating time, including Gallery Temperature, stationary supplies, Beverages stocks, etc. Ensure daily tour reports, line rotation and any reports generated by Receptionists are complete correctly in timely manner. Conduct daily brief every morning with Receptionist, Greeter, Hostess and Gallery support’s positions to update what’s going on of the day and sharing useful information to all concerned persons.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; move, lift, carry, push, pull, and place objects weighing less than or equal to 5 kgs. without assistance; stand, sit, or walk for an extended period of time. Perform other reasonable job duties as requested.
CANDIDATE PROFILE
Preferred Education and Experience
Required Qualifications
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
Marriott Vacations Worldwide encompasses a diverse portfolio of businesses — and a distinctive family of brands.
Innovation. Integrity. Excellence. This is our story. And while the company spans brands and businesses, decades and continents, our shared inspiration continues to drive us forward: delivering unforgettable experiences that make vacation dreams come true.
Grounded in our culture of caring and collaboration, we empower people to live their most fulfilling lives. We believe that how we do business is as important as the business we do. We put our customers at the center of every decision we make. And we hold ourselves to the highest standards of integrity and excellence, all while having fun and winning together as one team.
Marriott Vacations Worldwide offers part-time and full-time careers at more than 100 resorts worldwide. Whether sharing warm, welcoming smiles, information about local fun spots or authentic cultural traditions, each of our associates leverages their passion for vacations to create fulfilling careers -- and lives. We foster environments where associates are given opportunities to grow and reach their full potential. Our first focus is to care for our associates so they can care for our customers. #TheMVWay #TeamMVW
