· Ensures the needs of guests are being met and are consistent with the standards established by Lumiere Place’s management. Attends to guests’ complaints and requests as necessary and remains focused on quality guest services.
· Oversee the operations of the hotel as Manager on Duty in the absence of the Front Office Manager and/or Front Office Manager.
· Handling complex guest service situations such as room moves and unassigned reservations. Acts as communication center between guests and various internal departments to ensure guest satisfaction.
· Perform other duties as assigned by management.
· Coordinates Reservations, Bell/valet and Housekeeping to ensure guest satisfaction.
· Monitors equipment operations to ensure proper function; requests maintenance or revision as necessary.
· Monitors stock par levels to ensure adequate supply levels are maintained; prepares supply orders as necessary.
Trains, motivates, evaluates, supervises and assists in hiring staff to ensure that team members receive adequate guidance and resources to accomplish established job requirements.
· Creates shift schedule and approve time when assigned by the Front Office Manager.
· Supervises and directs guest check in and check out process and the provisions of transportation services to ensure that procedures are followed and that guests are helped quickly and in a courteous and safe manner according to Lumiere Place standards.
· Counsels, guides and instructs the Front Desk Agents in the daily performance of their duties and provides exceptional leadership.
· Experience with office machines (such as fax machines and printers)
· Good practical knowledge of MS Office٫ particularly Excel and Word٫ and proficiency in English (oral and written)
· Strong communication and interpersonal skills
· Good organizational٫ multitasking and problem-solving skills
· Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business.
Caesars Entertainment, Inc. is the largest casino-entertainment Company in the U.S. and one of the world's most diversified casino-entertainment providers. Since its beginning in Reno, NV, in 1937, Caesars Entertainment, Inc. has grown through development of new resorts, expansions and acquisitions. Caesars Entertainment, Inc.'s resorts operate primarily under the Caesars®, Harrah's®, Horseshoe®, and Eldorado® brand names. Caesars Entertainment, Inc. offers diversified gaming, entertainment and hospitality amenities, one-of-a-kind destinations, and a full suite of mobile and online gaming and sports betting experiences. All tied to its industry-leading Caesars Rewards loyalty program, the Company focuses on building value with its guests through a unique combination of impeccable service, operational excellence and technology leadership. Caesars is committed to its employees, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework. 21+Gambling Problem? 21+ to gamble. Gambling Problem? Call 1-800-522-4700 or text 800GAM. For more information, please visit. www.caesars.com/corporate.
Caesars Entertainment promotes a collaborative culture where accountability, passion, and idea sharing create a foundation for innovation and continuous improvement in the casino entertainment industry.
Caesars is always looking for intellectually-curious professionals who are aligned with our values, motivated by meritocracy, and inspired by our commitment to our guests, team members, communities, and environment. Learn what it’s like to join a diverse by design team at Caesars Entertainment and check out our open jobs.
