Job Description

We are seeking a detail-oriented and proactive Conflict Management Team Lead to join our global operations team supporting professional conflict-of-interest reviews. This leadership role is key to ensuring conflict risks are properly assessed before new business engagements proceed. You will manage a dedicated team, oversee workflows, and collaborate with global stakeholders to maintain compliance with internal policies and professional standards.

Key Responsibilities:

• Oversee the Conflict Management Request queue to ensure SLA compliance

• Support technical analysis of conflicts for new business opportunities

• Provide leadership on HR-related processes, including leave and performance management

• Collaborate with teams globally to ensure consistent, high-quality service

• Lead team meetings, drive continuous improvement, and maintain team morale

• Partner with management on operational strategy and service delivery initiatives

Qualifications:

• Undergraduate degree required

• Experience with conflicts of interest in a legal or professional services environment (preferred)

• Supervisory experience in a global environment

• Strong understanding of SLAs, KPIs, and performance management

• Excellent problem-solving, analytical, and organizational skills

• Balanced leadership with the ability to handle sensitive matters professionally

Key Competencies:

• Strong analytical and critical thinking

• Excellent written and verbal communication

• Ability to manage multiple priorities in a fast-paced environment

• Strong interpersonal skills with a proactive and pragmatic approach