Job Description

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Department Overview

As a team member, you will provide exceptional support and services to the System and customers in India during the Warranty and Maintenance Agreements signed. You can work with a talented and passionate group of professionals dedicated to making a difference in your job.

In this position, you will be responsible for providing high-quality technical support, troubleshooting issues, and ensuring overall customer satisfaction. Key duties include maintaining accurate records of all customer interactions and providing regular progress reports to management.This role requires strong problem-solving skills, close attention to detail, and a dedicated commitment to customer service.

Basic Requirements

To be successful in this role, candidates should possess a Bachelor's degree in Computer Science, Engineering, or a related field, along with at least five years of experience in field support or customer service.A strong understanding of computer systems and networks is required, as is experience troubleshooting software and hardware issues. Additionally, excellent written and verbal communication skills are essential, along with the ability to work effectively in a fast-paced, team-oriented environment.

Travel Requirements

None

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

Yes

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.