Supervisor – Food Services

Mercy Hospital St. Louis | Full-Time

Be the Difference at Mercy

At Mercy, our mission is clear: bring to life the healing ministry of Jesus through compassionate care and exceptional service. As a Supervisor – Food Services, you will play a key leadership role in ensuring high-quality food service operations that support our patients, visitors, and co-workers every day.

This position provides frontline leadership for Food and Nutrition Services operations, including the kitchen, cafeteria, catering, Patient Call Center, and Patient Room Service. The ideal candidate is a service-focused leader who thrives in a fast-paced healthcare environment and is passionate about food quality, customer service, safety, and team development.

Primary Responsibilities

Operational Leadership

• Assist in planning, organizing, staffing, and directing daily Food and Nutrition Services operations.
• Monitor staffing levels, schedules, and productivity to ensure operational efficiency while maintaining budgeted labor targets.
• Ensure exceptional service standards are consistently delivered to patients, guests, and co-workers.
• Oversee food preparation, presentation, portion control, product quality, and food safety standards.
• Support purchasing, receiving, inventory management, and distribution of food and supplies.
• Assist with cafeteria promotions, special events, and catering functions.
• Review and approve employee timecards, attendance records, and payroll-related documentation.
• Ensure proper cash handling, deposits, financial reporting, and accountability for cafeteria sales.

Team Development & Employee Engagement

• Participate in recruiting, interviewing, hiring, onboarding, and training new team members.
• Provide ongoing coaching, mentoring, and performance feedback to staff.
• Conduct regular team meetings, training sessions, and on-the-job education.
• Complete performance evaluations in a timely and consistent manner.
• Assist with employee relations matters, corrective action, and documentation in accordance with department policies.

Quality, Safety & Compliance

• Ensure compliance with all Mercy policies as well as local, state, and federal regulations, including Joint Commission standards.
• Monitor patient meal delivery processes to ensure accuracy, timeliness, and satisfaction.
• Verify diet order compliance, allergy precautions, tray accuracy, and food safety practices.
• Maintain sanitation standards and oversee cleaning schedules throughout the department.
• Monitor food temperature logs, refrigeration records, and other required documentation.
• Conduct patient meal rounds and partner with leadership to improve patient satisfaction outcomes.
• Identify and address equipment, facility, and safety concerns while coordinating repairs as needed.

Qualifications

Required

• High School Diploma or equivalent.
• Strong leadership, communication, and customer service skills.
• Ability to work in a fast-paced food service or hospitality environment.
• Ability to obtain required certification within 90 days of hire:
  • Serve Safe Manager Certification (St. Louis/South Region).

Preferred

• Associate's Degree or higher.
• Two (2) years of food service, healthcare, hospitality, or related experience.
• Prior supervisory or leadership experience.
• Experience in an acute care hospital environment.

Why Mercy?

• Mission-driven culture focused on compassionate care.
• Opportunities for leadership development and career growth.
• Collaborative team environment.
• Comprehensive benefits package for eligible co-workers.
• The opportunity to make a meaningful impact on the patient experience every day.

Join Mercy Hospital St. Louis and help lead a team dedicated to providing exceptional food service while supporting healing, hospitality, and excellence.