Job Description

JOB TITLE:

Supervisor, Food Service

GRADE/FLSA STATUS:

S16-Exempt

BADGE TYPE/COLOR:

Key-Blue

DIVISION:

Food & Beverage

DEPARTMENTS:

Selu Garden Cafe, The Smokehouse Coop, Gordon Ramsay, Starbucks Cherokee Tower, Guy Fieri, Players Reserve, Amici Italia, Lobby Cafe

REPORTS TO:

Assistant Restaurant Manager, Food & Beverage; Assistant Director, Food & Beverage; Manager, Food & Beverage

WE ARE CAESARS

At Harrah’s Cherokee Casinos, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.

• Our Mission: “Create the Extraordinary.”
• Our Vision: “We create spectacular worlds that immerse, inspire, and connect you. We don’t perform magic; we create it with excellence.”
• Our Values: “Blaze the Trail, Together We Win, All-In on Service.”

Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the well-being of our Team Members and their families, and making positive contributions to the communities in which we operate.

JOB SUMMARY

The Food Service Supervisor oversees the daily operations of restaurant outlets, ensuring exceptional guest service, product quality, and operational efficiency while maintaining full compliance with company, departmental, and regulatory standards. This role supports both front‑ and back‑of‑house functions by monitoring service delivery, addressing guest concerns, coaching Team Members, managing cash‑handling procedures, and maintaining proper inventory and sanitation practices. The Supervisor prepares schedules, conducts pre‑shift meetings, completes shift reports, and ensures timely communication between staff and management. With a strong focus on service recovery, team development, and guest engagement, the Food Service Supervisor fosters a positive, high‑energy environment and upholds the mission, vision, and values of Caesars Entertainment across all assigned areas, including restaurant and pool operations.

HOW YOU WILL CREATE THE EXTRAORDINARY

Strategic Leadership

• Model the organization’s mission, values, ethics, and service culture in all daily interactions and decisions.
• Support departmental goals by helping implement plans, procedures, and improvements set by management.
• Identify operational challenges and recommend practical solutions to enhance efficiency and service quality.

Operational Oversight

• Supervise daily activities within the assigned area to ensure accuracy, consistency, and adherence to established standards.
• Coordinate staffing, task assignments, and workflow to meet operational needs and maintain service levels.
• Ensure compliance with policies, procedures, and regulatory requirements, addressing issues promptly and escalating when necessary.

Financial & Performance Management

• Monitor resource use, supplies, and labor to support cost‑effective operations.
• Track key performance indicators and report trends, issues, or improvement opportunities to management.
• Assist in implementing process improvements that enhance productivity and operational outcomes.

Guest Experience & Brand Excellence

• Maintain a welcoming, professional environment that reflects the organization’s brand and service expectations.
• Resolve guest or internal partner concerns promptly and effectively, escalating when appropriate.
• Use feedback and service observations to help improve the overall experience and uphold quality standards.

Talent Development & Leadership

• Provide daily guidance, coaching, and support to Team Members to ensure strong performance and engagement.
• Foster a positive, collaborative work environment that encourages communication, teamwork, and accountability.
• Assist with onboarding, training, and skill development to support Team Member growth and departmental readiness.
• Participates in employment decisions, including hiring, promotion, discipline, and termination, with recommendations that are given particular weight by management.

WHAT YOU WILL NEED

• Must be 21 years of age or older.
• A high school diploma or GED is required.
• An associate's degree from an accredited educational institution or related field is preferred.
• Trade certifications or training are preferred.
• Two years of supervisory experience in a hospitality environment are required.
• Three years of experience in food service are required.
• RASP certification required*
• ServSafe certification required**

*Can be completed within 30 days of the date of hire

**Can be completed within 90 days of the date of hire

ADDITIONAL REQUIREMENTS

• Strong guest service, communication, decision‑making, and teamwork skills; able to multitask, prioritize, and work closely with others while remaining adaptable, eager to learn, and receptive to direction.
• Professional appearance with high personal hygiene standards; proficient with Microsoft applications, including Excel; extremely detail‑oriented with a strong work ethic and desire for continued growth.
• Able to remain mobile throughout the casino, stand for extended periods, perform frequent physical movements, lift up to 50 pounds, maneuver and tap a keg weighing 165 pounds, and respond to visual and auditory cues.
• Effective in fast‑paced, high‑pressure environments; able to communicate clearly in English and follow instructions accurately.
• Comfortable working amid varying noise, temperature, lighting, crowds, and air quality (including secondhand smoke), with flexibility to work evenings, weekends, and holidays.

TOGETHER WE WIN

We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting guests or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.

DISCLAIMER

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

EQUAL EMPLOYMENT OPPORTUNITY

Harrah’s Cherokee Casinos is an enterprise of the Eastern Band of Cherokee Indians and is an Equal Opportunity Employer.

07.06.2026