Job Description

Supervisor Floor

(20999)

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.

Sparkling in warm Indian Ocean, on a private peninsula wrapped in ribbons of sand, One&Only Le Saint Géran is a vibrant tropical playground where the marvels of Mauritius are revealed in ultimate style. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.

About the Role

The Housekeeping Supervisor is responsible for overseeing the daily housekeeping operations to ensure guest rooms, public areas, and back-of-house areas are maintained to the highest standards of cleanliness, presentation, and hygiene. The role supervises housekeeping staff, conducts inspections, ensures compliance with hotel standards, and supports the delivery of exceptional guest experiences.

Key Responsibilities

• Supervise and coordinate daily housekeeping activities and staff assignments.
• Inspect guest rooms, suites, public areas, and facilities to ensure cleanliness and quality standards are met.
• Ensure all rooms are prepared according to hotel standards and guest requirements.
• Monitor housekeeping productivity and maintain efficient room turnaround times.
• Train, coach, and support housekeeping team members in operational procedures and service standards.
• Handle guest requests and complaints professionally, ensuring timely resolution.
• Report maintenance defects and follow up on corrective actions.
• Ensure adequate inventory of linens, guest amenities, cleaning supplies, and equipment.
• Maintain compliance with health, safety, hygiene, and company policies.
• Assist in preparing schedules, attendance records, and departmental reports.

About You

• Minimum 3 years of housekeeping experience in a hotel, resort, or hospitality environment.
• At least 1 year of experience in a supervisory or team leader role.
• Strong leadership and team management skills.
• Excellent attention to detail and quality standards.
• Good communication and interpersonal skills.
• Strong organizational and time-management abilities.
• Ability to work under pressure and manage multiple priorities.
• Knowledge of housekeeping procedures, cleaning chemicals, and safety practices.
• Basic computer skills and experience with housekeeping management systems are an advantage.
• Flexible to work shifts, weekends, and public holidays.

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.