Job Description

Job Responsibility:

• Manage warranty claims, including receiving, processing and reviewing claims from customers and adhere to company policies.
• Customer Interaction: Communicate effectively with customers to provide updates on claims status, resolve issues, and ensure customer satisfaction.
• Record Maintenance: Maintain accurate records of warranty claims, customer information, and product specifications, ensuring all documentation is complete and organized.
• Data Analysis: Analyze warranty data to identify trends and recurring issues and develop strategies to improve warranty processes and reduce costs.
• Collaboration: Work closely with product development, sales, and customer service teams to ensure the best service is provided and warranty policies are followed.

Job Qualifications:

• Customer Service Skills: Strong ability to interact with customers professionally and handle complaints or inquiries effectively.
• Organizational Skills: Excellent organizational skills to manage a high volume of claims and maintain accurate records.
• Attention to Detail: Critical attention to detail to ensure accuracy in processing claims and maintaining documentation.
• Communication Skills: Strong written and verbal communication skills to liaise with customers, vendors, and internal teams.
• Technical Knowledge: Familiarity with warranty policies, product specifications, and relevant regulations is beneficial.
• U.S. citizen or otherwise authorized to work in the U.S
• Employer will not sponsor visas for position.
• Must be located in the same geographic location as the job or willing to relocate.
• Possesses knowledge or 2 years of technical experience in automotive mechanics and electrical domains.
• Displays problem solving skills and is able to pass a background check.
• Proficient with Microsoft Office (Excel, PowerPoint and Word)

Dedicated to putting the power of logistics to work for you, our freight solutions help you get better results, encounter fewer problems, and get more done every day. As a global leader in logistics, TForce Freight is committed to making your less-than-truckload (LTL) shipments easier and improving your efficiency—delivering more solutions and more results at every turn.