Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role.
Supervisor Field Service provides guidance and direction to the Field Service Technician group. Manages team efforts to install, debug and provide technical maintenance for product and component hardware and software, mainly on customer premises. Ensures accurate, timely and consistent provision of scheduled inspection, cleaning and other services including minor product repairs. Inspects and / or manages inspection of products for correct operation and resolves noted issues and / or escalates according to established procedure. Ensures all service and related support activity is performed according to contracted customer agreements and is delivered in a manner that enhances customer satisfaction.
This role is fully remote and it requires occasional travels across Ireland and to the UK. Candidates from both Republic of Ireland and Northern Ireland are welcome to apply.
• Provides day-to-day, frontline supervision of Field Service Technicians across an assigned territory.
• Ensures team provides timely and effective customer / end-user support.
• Resolves staff inquiries and complex customer issues.
• Maintains quality standards for Field Service operations.
• Drives improvements to installation, maintenance and updates of client equipment and services.
• Ensures equipment inventory is maintained at appropriate levels.
• Identifies opportunities for department-wide improvement and communicates with management to propose changes as appropriate.
• Communicates, implements and supports process change initiatives as directed by management.
• Manages team projects as assigned.
• Provides administrative support as required.
• Acts as key escalation point for team technical and process issues and oversees ongoing problem resolution.
• Allocates assignments, establishes work priorities and monitors performance.
• Ensures compliance with company policies, contracted customer agreements and established SLAs.
• Travels to UK for team meetings several times per year, and requirement to meet direct team face to face a couple of times a year to discuss performance and increase engagement.
We are Armed Forces friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.
#LI-TM1 #LI-Remote
Why should you join Diebold Nixdorf?
Brightest minds + technology and innovation + business transformation The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce. Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability.
–Diebold Nixdorf is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.
** To all recruitment agencies: Diebold Nixdorf does not accept agency resumes. Please do not forward resumes to our jobs alias, Diebold Nixdorf employees or any other organization location. Diebold Nixdorf is not responsible for any fees related to unsolicited resumes**
We are a global Company operating in multiple Locations and Entities. As we are keen to find the best solution for our candidates several legal entities might be applicable for a Job offer. A List of our operating entities can be found here - https://www.dieboldnixdorf.com/en-us/about-us/global-locations
Diebold Nixdorf automates, digitizes and transforms the way people bank and shop. Its integrated solutions connect digital and physical channels conveniently, securely and efficiently for millions of consumers every day.
As an innovation partner for nearly all of the world's top 100 financial institutions and a majority of the top 25 global retailers, Diebold Nixdorf delivers unparalleled services and technology that power the daily operations and consumer experience of financial institutions and retailers around the world.
