Job Description

The successful candidate must be self-driven with the ability to work both independently and as part of a team and will be responsible for departmental performance, proper staffing, training, cash handling, and other general office functions with a focus on quality customer service in a fast paced and ever-changing technology driven environment. The position reports directly to the General Manager.

What Is In It For you:

• Competitive salary and incentive plan
• Opportunity for advancement
• Attractive benefits package including medical, dental, vision, 401k and more, effective immediately upon hire
• Free Company services such as Internet, video, and telephone. What’s even better is you can enjoy discounted services from our affiliate companies!
• Paid time off & holidays

What You’ll Be Doing:

• Supervise local office Customer Service Representatives
• Ensure competence and continuity of qualified customer service representatives through optimum selection, training, development, appraisal and motivation techniques
• Facilitate relationships between local office Customer Service and other departments, including marketing, operations, billing, sales, field personnel, and dispatch.
• Ensure achievement of system, team, and individual performance criteria and goals
• Provide guidance and/or help to customer service representatives in resolution of difficult subscriber questions and escalations
• Assure a quality presentation of company products and services
• Review, verify, and request refund and/or adjustment requests
• Ensure achievement of all system, team, and individual customer service goals and standards
• Perform administrative functions including reporting, scheduling, invoice coding, HR duties, and entry/time approval in Workday
• Foster an environment of teamwork and promote positive moral
• Assist Community Marketing Manager with community events and meetings
• Create and maintain personnel files as required
• Other related duties as assigned

What You’ll Need:

• 3-5 years’ experience in customer service with previous experience as a supervisor or manager
• Associates or equivalent experience
• Excellent interpersonal and organizational skills with the ability to handle multiple conflicting priorities
• Strong leadership ability as evidenced in a previous supervisory role equivalent extracurricular experience
• Demonstrated ability to solve complex problems and make sound judgments and ethical decisions
• Proven ability to motivate and develop through coaching and counseling
• Excellent written, oral, and interpersonal communication skills
• Familiar with Microsoft Word, Excel, and PowerPoint
• Availability to work a flexible schedule
• Regular, punctual, and consistent attendance

Who We Are
The Armstrong Group is a family owned and operated collection of diverse companies. What began in 1946 as Armstrong County Line Construction, founded by Jud L. Sedwick in Kittanning, PA, has now grown into an organization that encompasses multiple industries and employs over 2,400 individuals nationwide. Our brands include Armstrong Utilities, Guardian Protection, Armstrong Development, 4Front Solutions, Twin Pops, and Armstrong Comfort Solutions.

Armstrong is an Equal Opportunity Employer.