Job Description

Engagement Expectations:

We believe that team member engagement is the basis for a great culture and superior guest service. During every interaction, we display three behaviors:

• Smile, display energy and open body language
• Proactively greet team members and guests, initiating interaction to provide service
• Always use a positive parting remark to end the conversation

Essential Job Functions:

• Dealers are functioning as Table Games Supervisor in this position.
• Opens and closes table games in assigned area verifying count as provided by the dealer.
• Monitors and supervises all assigned gaming areas.
• Inspects card decks prior to play.
• Tracks and records player buy-ins, wins, losses and bet amounts.
• Monitors bets and payouts and corrects as needed.
• Supervises player tracking process.
• Initiates and verifies fills to tables.
• Investigates and resolves guest complaints or concerns in accordance with standard procedures.
• Maintains security of all games.
• Responds calmly and makes rational decisions when handling guest issues.
• Remains alert to any unusual or questionable activity by team members and guests and takes appropriate action to correct the situation within established policies and procedures.
• Ensures compliance with all regulatory controls both internal and external including but not limited to the state and federal laws and the Pennsylvania Gaming Control Board regulations.
• Train and manages staff in accordance with organizational and approved departmental standards, policies and programs,
• Makes recommendations for Team Member discipline to Pit Manager.
• Assists with dealer performance review process.
• Responsible for safeguarding assets.
• Performs all other duties as assigned.
• Discretionary ability to extend complementary services in accordance with the approved comp matrix.

Qualifications:

• Must be 18 years of age or older.
• High school diploma or equivalent.
• One year or more of dealing experience.
• Knowledge of table games math, procedures, game protection and training requirements.
• Knowledge of a minimum of two table games, ie: blackjack, craps, roulette as well as specialty games.
• Must have strong leadership skills with a clear focus on guest service and Team Member relations as a priority.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to effectively present information in one-on-one and small group situations to staff or customers and other employees of the organization.
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
• Ability to deal with problems involving a few concrete variables in standardized situations.
• Must possess excellent customer relations and communication skills.
• Available to work flexible shifts, weekends and holidays.
• Ability to obtain and maintain all necessary licensing.

Physical and Mental Demands:

• Regularly required to stand for extended periods of time, see, walk, talk and hear; use hands to finger, handle, or feel and reach with hands and arms.
• Must occasionally lift and/or move up to 25 pounds.
• Must be able to identify colors.
• Ability to work in a noisy and smoky environment.
• Able to work with others while maintaining a positive and professional demeanor.