Job Description

Responsibilities

Responsible for the operation of their designated team in accordance with established Standard Operating Procedures (SOPs), applicable sections of the Code of Federal Regulations (CFRs), with emphasis on Good Manufacturing Practices (GMPs), the Clinical Laboratory Improvement Act of 1988 (CLIA), and applicable policies, procedures, and quality initiatives.Provides excellent customer service and maintains proactive client communications. Maintain strong relationships with internal and external customers through anticipation of their needs and problem resolution.Provides day-to-day supervision of personnel, operations, and workflow. Responsible for the engagement of Donor Testing staff through proper personnel management, training, development, and evaluation.This position also has general management responsibilities such as payroll approval, scheduling, and ordering supplies.Supports and promotes organizational goals, mission, and vision. Contributes to a culture that aligns with organizational values.

Supervision of Positions:

Lab Testing AssistantsLaboratory Technologist I, II, IIILaboratory Technologist Lead

Primary Duties & Responsibilities:

As defined by CLIA, this position is responsible for pre-analytic, analytic procedures, maintaining records of tests and for reporting test results in a high complexity laboratory.This position performs only those tests that are authorized by the CLIA laboratory director and performs only those tests that require a degree of skill commensurate with the individual's education, training or experience, and technical abilities.Maintains competency in donor testing functions and performs assigned proficiency testing and follows GMP at all times, with attention to detail.Reviews test results prior to release to meet expected turn around time.Conduct and maintain In-House/Competency Testing with direct observation/evaluation of testing personnel.Assist in training staff in new or revised donor testing assay procedures, equipment use and maintenance procedures and processes.Assist in Maintaining training records of staff.Promotes an engaged workforce through coaching, mentoring, and developing staff. Conducts regular staff meetings and weekly huddles.Develop Performance Evaluation standards. Observe and communicate performance evaluations with staff throughout the year. Provide constructive feedback regularly. Conduct annual performance appraisals in a timely manner and with professionalism. Maintain performance documentation of staff.Responsible for hiring new staff with the Laboratory Directory and Manager.Directs day-to-day operation and workflow, promoting efficient processes across all shifts. Manage testing processes to ensure efficient use of reagents and schedule staff to provide adequate coverage during hours of operation.Ensures that preventative/corrective actions are taken when staff, equipment, or test systems are found to deviate from the laboratory's established performance specifications.Maintain inventory and order testing supplies in an efficient and cost-effective mannerAddress failed runs due to reagent deficiency, staff error, or equipment failures as required by the FDA (Food and Drug Administration).

Troubleshoots equipment, schedules preventative maintenance, maintains a spare parts inventory. Utilizes service recovery responses when appropriate.Oversees laboratory inventory management processes for designated platforms. Tasks include reviewing weekly inventory counts against par levels, reviewing pre-qualification runs, performing lot changes, and placing ad hoc orders for supplies.

Assist with validation plans and execution as needed.Ensures department provides quality customer services to all customers. Monitors production workflow to ensure department meets TAT requirements for internal and external clients. Provides technical assistance to internal and external customers for laboratory related issues.Coordinates communication during lab crises. Initiates adverse testing event procedure and product recalls for critical testing errors.Accessible to staff to provide on-site, telephone, or electronic consultation to resolve technical problems.Approves PTO requests and performs payroll/timeclock functions.Act as administrator for software systems that drive testing equipment.Acts as back-up for lab or testing related tasksOversee the Temperature monitoring system along with other laboratory supervisors.Develop and implement new laboratory procedures and equipment following FDA and AABB (Advancement of Blood & Biotherapies) practices.Revise existing procedures, protocols, and forms to maintain a current and accurate procedure manual.

Secondary Functions

Promote and contribute to a culture of safety through compliance with all safety SOPs to include wearing proper personal protective equipment (PPE) i.e., safety goggles, gloves, lab coats and proper shoes. Promptly report all safety violation observations and/or safety concerns.Keeps current on blood center issues and reads pertinent materialsAssists with CAPA and root cause investigationsConducts effective coaching and/or corrective action meetings for persisting issues or trends, as needed.Participates in ongoing investigational studies of reagents, equipment, new methods, or clinical trials. Assists in training on protocol for clinical trials, maintains regulatory binders, and reports findings to sponsor.Participate in Continuing Education to meet national and state regulatory requirements and maintain records for staff and ensure good standingConduct educational tours of the laboratoryFollow applicable reentry protocols and coordinate supplemental testingWork with Client Services to ensure follow-up testing is scheduled as needed.Act as back-up to other laboratory supervisors as needed.

Qualifications

Required Education & Experience

Education

Bachelor's degree in Medical Laboratory Science (CLS/MLS/MT) ORBachelor of Science degree*(see Required Certifications) in chemical or biological science, with minimum requirement of 6 credits of biology and 6 credits of chemistry completed or BA in core sciences (approval is dependent on transcript review). Must meet testing personnel requirements as described in the Clinical Laboratory Improvement Act of 1988 for Highly Complex Laboratory.

Related Experience:

A minimum of four years of experience in a high-complexity laboratory.

Preferred Qualifications

Experience: Lead or Supervisory experience; Donor Testing laboratory experience.

Required Licenses/Certification

National Clinical Laboratory Certification (ASCP (American Society for Clinical Pathology) or equivalent)

Requires Knowledge, Skills and Abilities

Knowledge:Knowledge of AABB, FDA and OSHA (Occupational Safety and Health Administration) regulationsWorking knowledge of Microsoft SuitesComprehend and apply clinical laboratory procedures and theory.Working knowledge of LIS and BECSWorking Knowledge of all institutional and personnel policies, confidentiality, and Good Manufacturing Practices (cGMP)

Skill:Written and oral communication skills and computer input/retrievalAttention to detail and organizational skills

Accurate in transcription of numbersDecision makingCultural competency and the ability to communicate effectively in a culturally sensitive manner with both individuals and groups from diverse backgrounds

Demonstrate reliability and strong work ethic

Abilities:Resolve problems and customer concernsMaintain composure under pressureWork in a team environment or independentlyWork irregular hours or overtime as dictated by departmental needs

Schedule

5 - 8 hr. shifts; Weekdays, 3pm - 11:30pm; Weekends, 2pm - 10:30pm. Roataing weekends and holidays.

The proposed rate of pay for this position is: $87,000 to $97,000 annually.

Founded in 1979, Rhode Island Blood Center (RIBC) has served Rhode Island and the New England area for more than 45 years, delivering more than 90,000 lifesaving blood products annually to 50+ hospitals, EMS and healthcare partners. RIBC is part of New York Blood Center Enterprises (NYBCe), which spans 17+ states and delivers one million blood products to 400+ U.S. hospitals annually. NYBCe additionally delivers cellular therapies, specialty pharmacy, and medical services to 200+ research, academic and biopharmaceutical organizations. NYBCe’s Lindsley F. Kimball Research Institute is a leader in hematology and transfusion medicine research, dedicated to the study, prevention, treatment and cure of bloodborne and blood-related diseases. RIBC serves as a vital community lifeline dedicated to helping patients and advancing global public health. To learn more, visit ribc.org. Connect with us on Facebook, X, Instagram, and LinkedIn.